Relationship Manager, Manufactured Communities

The Work. 

• Work closely with Credit, Operations, Construction, and Valuations teams to facilitate a seamless process and deliver an exceptional customer experience. 
• Oversee client onboarding, setting expectations around loan structure, due diligence, and closing timelines  
• Coordinate workflow across Credit, Underwriting, Construction, and Operations to ensure efficient execution of loans. 
• Lead periodic team huddles to actively manage opportunities in the Sales POD pipeline, ensuring timely receipt of borrower, property, and operational information (e.g., rent rolls, utility structures, park-owned homes, and occupancy data). 
• Effectively communicate Ascent’s value proposition to existing and prospective borrowers. 
• Collaborate with Loan Officers, Sales Management, and Credit teams on loan/deal analysis, structuring, packaging, pricing, and borrower approvals, incorporating MHC-specific underwriting factors. 
• Structure loans for existing borrowers, ensuring alignment with credit standards and risk considerations unique to manufactured housing communities. 
• Assist Loan Officers in presenting new loan opportunities and borrower approval packages, including analysis of sponsor experience, community performance, and operational risk factors. 
• Develop a strong understanding of each borrower’s portfolio and assist with portfolio performance, risk monitoring, and issue resolution. 
• Manage the collection of borrower financials and property-level reporting such as occupancy trends, tenant turnover, infrastructure condition, and capital improvement needs. 
• Oversee post-closing requirements, including covenant compliance, loan extensions, modifications, and annual renewals, ensuring alignment with asset performance. 
• Monitor borrower exposure, loan performance, interest reserves, and servicing updates, partnering with Credit to ensure timely payments and risk mitigation. 
• Maintain consistent communication with borrowers, including sponsors and owner-operators to foster long-term relationships and identify growth opportunities. 
• Participate in industry networking activities, including conferences and events focused on manufactured housing and related sectors.  
• Perform other functions and assist with additional projects as assigned by Sales or Credit/Risk Management. 

Your Skills and Experience.

• 5+ years of experience in construction, bridge, or business purpose lending, with exposure to manufactured housing communities or similar asset classes preferred. 
• Bachelor’s degree or equivalent experience preferred. 
• Ability to obtain a California Real Estate license is preferred. 
• Strong understanding of manufactured housing community operations and underwriting  
• Proven experience in a sales and client relationship management environment, working with sponsors and owner-operators. 
• Excellent customer service skills with strong attention to detail 
• Strong verbal and written communication skills, with the ability to engage sophisticated borrowers and stakeholders. 
• Advanced knowledge of Excel, PowerPoint, CRM systems, and financial analysis tools. 
• Self-motivated with the ability to work independently and take ownership of responsibilities. 
• Ability to multi-task and operate effectively in a fast-paced, collaborative, and evolving environment. 
• Experience negotiating and reviewing loan documentation is highly preferred. 

The Pay

• Salary for this role is $140,000-$175,000 annually plus eligibility for a 20% bonus.

The Work Environment

• This role works on-site from Ascent's Encino office, Monday - Thursday (Fridays are work-from-home).
• Full-time, 40 hours per week; must be available for occasional overtime.
• Some nights and weekends required.