Relationship Manager/Hybrid

Summary

• Drives revenue by prospecting and onboarding new businesses, while acting as a trusted advisor to assigned partners and developing clear retention and growth plans. Builds strong relationships, generates quality commercial and consumer referrals, and delivers high-quality service in all member interactions. Represents FMFCU at networking events, actively participates in community organizations, and continuously enhances market expertise.

Key Responsibilities

• Drives revenue by continually prospecting for and onboarding new business clients within assigned territory.
• Meets growth goals (loans, deposits, fees, etc.), through development of new business members, deepening relationships with assigned business partners as well as maintaining an established network of resources or centers of influence.
• Acts as a trusted advisor to assigned business partners. Partners with other departments to ensure business partners have a positive experience. Utilizes an understanding of the business partner’s operating environment, structure financing and treasury management solutions to make recommendations that support their overall business needs.
• Generates quality commercial-focused referrals to internal peers, such as sourcing deposits, loans, treasury management services, etc.  Identifies and refers additional consumer opportunities.to the appropriate department or branch. 
• Develops a clear retention and growth plan for assigned partner business members within the specified territory. Works with Corporate Engagement Team to help deliver financial education and support for employees and volunteers of assigned partners. 
• Represents FMFCU at networking functions and become directly involved with business associations to foster new initiatives and relationships. Holds an active Board or Committee member position for at least one community-based organization.
• Identifies and works with internal partners to respond to RFP’s from businesses, government or municipal entities. 
• Possesses and constantly enhances expert knowledge of the market, member base, and broader economic factors.
• Partners with District Managers to strategize and implement commercial prospecting efforts within assigned district. Maintains a relationship with the branch personnel by partnering on networking, community education, and business development efforts. 
• Utilizes software platforms to develop prospecting lists, research account history items, open business accounts and submit loan referrals and applications. 
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Education/Experience

• Bachelor's degree in Business Administration, finance, or related area
• 3+ years relevant experience
• In-depth understanding of commercial industry, business development techniques and credit decisions
• Proven business development track record, with proven ability to conceptualize and implement effective new business strategies
• Extensive network of outside referral sources for new business

Other Qualifications

Strong demonstrated abilities required:

• Customer/Member Service
• Interpersonal/Team Player
• Presentation Skills
• Motivated/Works Independently
• Sales/Negotiation Skills
• Analytical/Problem Solving
• Organizational Skills
• Project Management Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office
• Prioritize/Multi-task

Also required:

• Ability to work a flexible schedule.
• Must maintain confidentiality.
• Anticipates and adjusts for problems and roadblocks. Is cool under pressure. Is not knocked off balance by the unexpected.
• Doesn't misrepresent him/herself for personal gain.
• Practices attentive and active listening.
• Ensures timely and accurate follow up.
• Ability to meet with or service internal/external customers and prospects as needed at various locations in the company’s geographic area.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to sit for extended periods; occasional standing
• Frequent use of hands/fingers for typing and operating standard office equipment
• Ability to hear and speak clearly
• Visual acuity to read computer screens and written documents
• Minimal physical exertion; occasional walking 

Other Duties

• This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

What we offer to our team members:

• A competitive salary
• Team Based Incentives and Performance Bonus Opportunities
• Referral Incentive Opportunities
• Generous Paid Time Off
• Medical, Dental and Vision plans
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 401K with employer contribution and match
• Employer paid life insurance/AD&D
• Supplemental insurance plan options
• Employer paid Short and Long term disability programs
• Paid Family Leave
• Tuition Reimbursement
• Training and Development Programs
• Paid Holidays
• Paid Volunteer Time Off
• Employee Assistance Programs
• Pet Insurance

Equal Employment Opportunity

• FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.

Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.