Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionWe are looking for a Relationship Manager with experience in building, retaining, and expanding long-term strategic client relationships. You will guide clients through the assessment, purchase, and implementation of Experian solutions, aligning our offerings with their business and technical goals. You will exceed sales performance targets while collaborating with our teams to deliver value and outcomes for our clients.
As a primary contact for a defined portfolio of strategic accounts, you will manage daily client interactions, coordinate support, and ensure seamless execution of contracted services. You will focus on guiding growth through multi-year renewals, upselling, and cross-selling within the financial services and related sectors. Reporting to the Vice President, Preferred Midwest Region, you will also engage with Experian North America's senior leadership to support mission-critical plans and deliver measurable success.
- Management of existing customer relationships to increase adoption, use and growth of Experian's product's and services (Credit Services and Decision Analytics are core, but collaboration with other department solutions are equally important)
- Daily supporting of client's strategic plans to ensure execution of relevant Experian-supported projects and being the business liaison between the client and internal departments, including dedicated Project Management and Client Success Teams, to ensure client satisfaction and measurable Return on investment
- Educate clients on the latest Experian products and services relevant to customer-focused feedback and shared industry insight through ongoing sales consultation that uncovers latest challenges and offers data-driven recommendations. Partner with a team of subject matter experts, including sales consultants / engineers.
- Communication with clients is frequent - includes weekly/monthly/quarterly status calls (virtual) with and travel to client locations
- Together with Client Executive partner:
- Full responsibility for meeting annual sales revenue targets, driven through client renewals and organic growth of existing accounts through cross-sell / up-sell activities
- Manage sales pipeline (Salesforce), revenue tracking and forecasting to support team weekly, monthly quarterly and annual vertical/territory/account planning and associated financial reporting
- Negotiate complex client contracts for both standard and custom Experian products and services
- Define and own strategic account plans to unlock investments focused on client's evolving goals
- Research and reach assigned client organizations to drive alignment through executive and daily influencers to meet dynamic strategic account plans
- Collaborate with internal and external partners to structure operational and strategic plans
- Partnering with team members, including Consulting and Client Support Teams, collaborate to ensure scoping, pricing, contracting, execution and support of both standard and custom projects
- Work with Client Support Teams, Product Management and Marketing personnel to ensure ongoing Voice of Customer (VOC) feedback and ongoing product and service education is maintained across portfolio
- Work with wide range of internal groups - Operations, Legal, Compliance and Finance
- Develop relationships through communication with external and company partners
- Create compelling presentations referencing relevant market trends, best practices and case studies
- This is a remote role but you must reside in the Midwest Region, between Ohio and Utah.
- BS/BA or equivalent experience
- Experience reaching and exceeding goals
- 5+ years sales or relationship management experience within the stated industry or markets, including experience managing complex, mature, growing strategic client relationships
- Fluency in data, software and financial services solutions
- Demonstrated knowledge of data and analytics ecosystem
- Forge relationships with decision makers, senior executives across departments
- Present industry-specific customer insights to clients through quarterly business reviews and executive briefings
- Use customer service skills to grow and cultivating client relationships
- Ability to travel
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
Skills Required
- BS/BA or equivalent experience
- 5+ years sales or relationship management experience
- Fluency in data, software and financial services solutions
- Demonstrated knowledge of data and analytics ecosystem
- Ability to travel
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
