The Relationship Manager, Bank & Broker‑Dealer Annuity Distribution supports the firm’s annuity business by serving as a primary relationship and execution partner to bank and broker‑dealer distributors and the internal teams that support them. This role focuses on Fixed Indexed Annuities (FIA) and MYGA products, ensuring distributor needs are met through strong operational coordination, communication, and issue resolution.
The Relationship Manager works closely with internal wholesalers, hybrid wholesalers, national account managers, operations, technology, and compliance to deliver a consistent, high-quality distributor and advisor experience while enabling scalable, compliant growth within institutional distribution environments.
Bank & Broker‑Dealer Relationship Support
- Support assigned bank and broker-dealer distributors by managing day-to-day relationship execution and follow-through
- Develop a strong understanding of each distributor’s operating model, advisor structure, and annuity distribution requirements
- Serve as a reliable point of contact for distributor inquiries related to annuity processes, requirements, and support needs
Support of Sales & Account Management Teams
- Act as an extension of internal wholesalers, hybrid wholesalers, and national account managers by managing operational and service-related aspects of distributor relationships
- Prepare materials, reporting, and follow-ups for distributor meetings, reviews, and planning discussions
- Proactively identify issues or risks that could impact advisor engagement or annuity placement and escalate as appropriate
Annuity Operations & Service Coordination
- Coordinate with internal teams (new business, underwriting, licensing, compensation, technology, compliance) to resolve annuity-related issues
- Track distributor and advisor inquiries through resolution, ensuring accountability and timely communication
- Support initiatives to reduce NIGO, improve cycle times, and enhance placement outcomes
Distributor Communication & Enablement
- Support communication of annuity product updates, rate changes, process enhancements, and technology updates to bank and BD partners
- Ensure distributors and internal sales teams are aligned on expectations, timelines, and requirements
- Assist with onboarding new bank or broker-dealer distributors, including coordination of contracting, setup, and readiness activities
Reporting & Insights
- Track distributor activity, service trends, and recurring issues across assigned bank and BD relationships
- Provide insights and summaries to sales leadership and account management teams
- Use data and feedback to recommend improvements to annuity distribution processes and partner experience
Cross-Functional Collaboration
- Serve as a liaison between bank/BD distributors and internal stakeholders to ensure partner needs are represented
- Participate in initiatives designed to improve institutional distributor experience, scalability, and efficiency
- Support special projects related to annuity distribution, technology, or operational improvement
Compliance & Risk Awareness
- Ensure all interactions align with distributor agreements, firm policies, and regulatory requirements
- Partner with compliance and legal teams to address distributor-specific questions or escalations
- Reinforce consistent, compliant interactions with bank and broker-dealer partners
Required Knowledge, Skills, Abilities and/or Related Experience
- Bachelor’s degree or equivalent experience
- 3–5 years of experience in financial services, insurance, or annuity distribution support
- Experience working with bank and/or broker‑dealer distribution channels
- Strong coordination, communication, and problem‑solving skills
- Ability to manage multiple stakeholders and priorities in a regulated environment
- Experience supporting FIA and/or MYGA products, preferred
- Familiarity with institutional annuity workflows, including new business, underwriting, and compensation, preferred
- Experience partnering with internal wholesalers or national account teams, preferred
- CRM experience (e.g., Salesforce), preferred
Ability to Travel: Up to 10%
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
#LI-Hybrid .
Skills Required
- Bachelor's degree or equivalent experience
- 3-5 years of experience in financial services, insurance, or annuity distribution support
- Experience working with bank and/or broker-dealer distribution channels
- Strong coordination, communication, and problem-solving skills
- Experience supporting FIA and/or MYGA products
- Familiarity with institutional annuity workflows, including new business, underwriting, and compensation
- Experience partnering with internal wholesalers or national account teams
- CRM experience (e.g., Salesforce)
Reliance Matrix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Reliance Matrix and has not been reviewed or approved by Reliance Matrix.
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Leave & Time Off Breadth — PTO and holidays are presented as generous, with examples including new‑hire accruals, a paid volunteer day, and enhanced holiday pay for certain schedules. Some accounts highlight excellent PTO accrual and strong time‑off practices in parts of the organization.
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Retirement Support — A 401(k) with an immediately vested company match is included as a standard offering. This indicates accessible retirement support from the start of employment.
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Parental & Family Support — Paid parental leave and adoption assistance are part of the package alongside broader wellbeing resources. These elements signal family‑oriented support beyond core medical benefits.
Reliance Matrix Insights
What We Do
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world
