Relationship Manager - FGT

SUMMARY OF ROLE: 

To mange a range of complex and standard clients accounts daily. To secure sales and generate income in line with business plan.

KEY RESPONSIBILITIES:

1.      Business Generation:

·       To contribute to the development of the bank’s overall business plan through identification of income generating opportunities in defined markets industries and targeted potential customers.

·       To achieve the target submitted in the annual budgetary plan for the specific account portfolio allocated.

2.      Portfolio Management:

·       To manage account relationships with existing portfolio of customers in order to maximize account profitability within the Bank’s Group Credit policy.

·       To establish account relationship with new customers within the industry assigned.

·       To ensure high risk situations are identified early and actions taken for proper intensive handling and recovery.

3.      Customer Management:

·       To meet with current and potential key bank customers in the interests of sustaining and furthering on going profitable relationships.

·       Cross sell bank products and services.

·       Positive representation and projection of the Bank in the market.

4.      Credit Assessment

·       To prepare timely and quality credit proposals for analysis and approval in line with authority level.

·       Policy and procedure awareness

·       Credit knowledge (IFRS9), overdue, excess limits, missing and expired documents, call reports and insurance expiry trackers.

5.      Process Innovation, Automation & Digitalization:

·       Drive continuous process improvement through innovative, automated, and digital solutions once required

6.      Business Control & Governance

·       Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.

7.      Self/People Development & Continuous Learning:

·       Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.