The Role
Manage a branch banking client portfolio, acquire new customers, build CASA balances, cross-sell banking products, and improve customer engagement. Handle walk-in clients, cash and routine transactions, vault custody, reconciliations, branch reports, audits, and compliance. Support onboarding for digital banking, investments, insurance, loans, and payment services while resolving customer queries and meeting branch targets and service benchmarks.
Summary Generated by Built In
Role/ Job Title: Relationship Manager - Current Account
Function/ Department: Branch Banking
Job Purpose:
The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk-in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals,
and managing deliverables.
Roles & Responsibilities:
Primary Responsibilities:
- CASA values build up and new client acquisition.
- Ensure effective client engagement leading to cross sell.
- Increase in 'Product holding per customer' within mapped portfolio.
- Ensure all the clients engaged are profiled and presented with suitable banking products.
- Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill
- Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
- Ensure monthly operating plan is met to improve scorecard and decile rankings.
- Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
- Custodian of the branch vault manage vault limits, cash, and non-cash transactions.
- Ensure Nil instances of cash shortage or excess at teller counter.
- Updating the key registers regularly and reviewing branch reports like end of day (EOD) cash position report LTR, Instruments issued etc.
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
- Ensure strict adherence to the bank policies and compliance.
Secondary Responsibilities:
- Perform audit and ensure compliance to internal and external regulations and guidelines.
- Provide best in-class customer service to all clients to become their primary banker.
Requirements
Education Qualification:
Graduation: Any Graduate
Experience: 5 to 10 years of relevant experience in Business Banking Relationship Manager or allied Business.
Skills Required
- Any graduate degree
- 5 to 10 years of relevant experience in business banking relationship management or allied business
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The Company
What We Do
Mintskill HR Solutions LLP is an India-wide specialist HR advisory and executive search consultancy serving industrial and service-sector organizations. Its integrated practices cover HR advisory, organization and people-system design, executive and professional hiring, talent solutions, statutory and labour-law compliance, policy development, workforce strategy, and leadership assessment. The firm works with founders, CXOs, boards, and growing businesses across sectors including manufacturing, BFSI, technology, healthcare, retail, and logistics.
