Relationship Manager Coast Region

Posted Yesterday
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Hiring Remotely in Kenya
Remote
Senior level
Fintech • Software • Financial Services
The Role
Manage and grow high-value corporate banking relationships across the Coast Region. Responsibilities include portfolio management, customized financial solutions, cross-selling banking products, customer retention, economic and risk monitoring, credit proposal submission, portfolio quality management, stakeholder engagement, and maintaining client account plans.
Summary Generated by Built In

KEY RESPONSIBILITIES

 

  1. To execute on the Corporate Coast Region Business strategy in line with the overall Corporate Banking Strategy in order to optimize both customer experience and profitability for the bank and the business.

  2. To grow and retain a high portfolio of high value Corporate Banking relationships by performing proactive and value-adding portfolio management.

  3. Drive sustainable growth through the delivery of innovative and customized financial solutions to meet identified customer needs.

  4. To build and maintain productive and strategic relations with customers/ suppliers/ line manager/ stakeholders to drive the development and delivery of business solutions and revenue growth for the Coast Region portfolio.

  5. Ensure strong cross-selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the bank (Ecosystem Leads, Retail Banking, Treasury and Digital Financial Services) 

  6. Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.

  7. Maintain a detailed and current understanding of the key economic drivers in the Coast Region including emerging opportunities and risks to ensure that that opportunities are realized, and the risks are mitigated and proactively managed.

  8. Facilitate timely submission of quality credit proposals in conformity with the Credit Policy and in conjunction with Sector Heads

  9. Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.

  10. Prepare and maintain a detailed Account Plan for each client to facilitate execution of developed client strategies

 

REQUIREMENTS:

 

The desirable candidate for the role will meet the following requirements, skills and competencies:

 

  1. University Degree from a recognized institution. 

  2. Professional qualifications (CPA, ACCA and AKIB) will be an added advantage.

  3. A minimum of seven (6) years’ experience in Financial Services/Banking sector, four (4) of which should be in Relationship Management.

  4. Good Knowledge of the Corporate Banking Business in the Coast Region will be an added advantage.

  5. Good understanding and awareness of the business operating environment including economic and regulatory environment

  6. Excellent understanding of Credit Policy and Financial Analysis

  7. Knowledge of Corporate Banking Products and Solutions including Trade, Cash Management, Asset Finance and Investor Services.

  8. Good analytical capabilities, presentation skills and strong organizational skills with ability to handle pressure and tight deadlines

  9. Strong and demonstrable track record in networking, sales, marketing and stakeholder management (internally and externally)

  10. Team player with good interpersonal skills


Skills Required

  • University degree from a recognized institution
  • Professional qualification such as CPA, ACCA, or AKIB
  • At least seven years of experience in financial services or banking
  • At least four years of experience in relationship management
  • Knowledge of corporate banking business in the Coast Region
  • Understanding of business, economic, and regulatory environments
  • Strong understanding of credit policy and financial analysis
  • Knowledge of corporate banking products and solutions, including trade, cash management, asset finance, and investor services
  • Analytical, presentation, organizational, and deadline-management skills
  • Demonstrable networking, sales, marketing, and stakeholder-management track record
  • Strong interpersonal skills and ability to work as part of a team
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The Company
HQ: Nairobi, Kenya
6,751 Employees
Year Founded: 1896

What We Do

KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.

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