Relationship Manager - Business Financing Sales (Johor Jaya)

Posted 4 Days Ago
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Desa Jaya, Sungai Terap, Muar, Johor
In-Office
Junior
Fintech • Software • Financial Services
The Role
The Relationship Manager is responsible for maximizing account profitability, ensuring service quality, managing client relationships for a portfolio of SME accounts, and coordinating operational efficiency to prevent non-performing loans.
Summary Generated by Built In
Create your future with Affin! ​​You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

1. ACCOUNT PROFITABILITY

· Maximise earnings potential and revenue of relationship.

· Review and monitor performance of accounts.

2. SERVICE MANAGEMENT

· Ensure promptness and quality of credit processing.

· Monitor overdue accounts and undertake prompt measures to prevent NPLs.

· Provide customer level information to relevant parties within the Bank.

· Facilitate the drawdown of facilities.

3. CLIENT RELATIONSHIP MANAGEMENT

· Supports, identifies, solicits and establishes a high value client base.

· Accountable for customer relationship and customer interface.

4. OPERATIONS MANAGEMENT

· Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of

each account.

· Coordinates and / or liaise with branches / head office departments to maximize process

efficiency and customer satisfaction.

5. ADDITIONAL RESPONSIBILITIES

· Act as Backup Compliance Coordinator and assume responsibilities as required under

BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the

Business Centre (BC).

· Act as the Backup Operational Risk Coordinator for implementation of Operational Risk

Management and Methodologies for the BC.

· Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the BC.

· Champions Operational Risk Management (ORM) activities in the Business Unit. · Liaise with Group Operational Risk Management (GORM) on ORM activities. · Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner. · Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure. · Undertake additional responsibilities assigned by immediate superior as and when required.

Top Skills

Operational Risk Management
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The Company
HQ: Kuala Lumpur, Kuala Lumpur
645 Employees
Year Founded: 2014

What We Do

Affin Hwang Investment Bank is a specialist investment banking group based in Malaysia. We deliver financial advice and execution across investment banking and securities to mid- to large-cap corporations, GLCs and wealth creators.

We challenge the norm and find new ways to operate with clients and each other across our core businesses. We hire high-performing talent with a culture to support and enable individuals’ development. Our people come from a variety of backgrounds from the sciences and finance to the humanities and arts. Across these perspectives, we are one team, united by our Core Values of ITEP that are in line with our promise to "Out Think. Out Perform."​ for our clients.

INTEGRITY
"Honest. Trustworthy. Ethical."​
It is how we behave, wherever we are.

TEAMWORK
"Cooperation. Respect. Mutual Understanding."​
We cooperate and collaborate because we truly believe doing so creates the best outcomes.

EXCELLENCE
"Distinction. Quality. Right Attitude."​
What we do, we do at the highest level.

PIONEERING
"Creative. Open. Driven."​
We succeed through creativity and openness to new ideas and ways of work.

We invite you to explore your opportunities here and at www.affinhwang.com/careers.

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