The Role
The candidate will maintain relationships with B2B clients, driving growth through upselling and cross-selling while ensuring client satisfaction and addressing inquiries.
Summary Generated by Built In
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The candidate is responsible for building and maintaining strong and long term relationships with B2B key clients, ensuring their satisfaction, and
driving business growth by upselling and also cross selling. This role involves understanding client needs, and serves as a primary point of contact
for existing B2B key shippers.
He/she will be expected to deliver exceptional customer experiences and hold key partners intact with a solid business
continuity plan in place. The person will also need to have a customer development plan in place and review it on a monthly
basis.
Job Responsibility :
- Serve as the main point of contact for client inquiries, requests, and escalations.
- Understand client goals and business needs to provide tailored solutions and recommendations.
- Support the new initiatives by the company, design and develop necessary processes to cater for new initiatives.
- Proactively identify upselling and cross-selling opportunities to maximize revenue.
- Work closely with the B2B Management Team on pipeline developments and conversion timeline.
- Be responsible for shipper shipping trend and answerable for shipper’s retention
- Formulate new business plans by analysing the prevalent trends, dynamics and market movements.
- Propose solutions and explanations from analysing data and research outputs.
- Contribute to business strategy by gathering client feedback and insights.
- Stay informed about market trends, competitor offerings, and industry developments to provide insights.
- Engage in targeted conversations that steer customers to solutions that address their needs.
- Develop and maintain trusted, long-term relationships with key clients to drive retention and growth.
- Build a strong client relationship to ensure accounts perform and grow to their maximum potential, reducing attrition rate and minimizing opportunities for competitors to penetrate existing clients.
- Implement and execute sales meetings/visits with solutions to help the commercial team to secure &retain shippers and maximise growth within the existing customer base.
- Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
- Collaborate with internal teams (sales, operations,product, finance, Legal) to deliver client requirements.
- Maintain good relationship and work closely with all the stakeholders to ensure process runs smoothly and does not impact day to day operations
- Participate in customer meetings, and assist in determining solutions that will be effective that will help in sales conversion eventually drive retention
Job Requirement
- Minimum 5 years of experience in corporate commercial role
- Proven experience as a Relationship Manager, Account Manager, or similar client-facing role.
- Strong communication, negotiation, and interpersonal skills.
- Ability to understand and interpret client needs and provide effective solutions.
- Sales-driven mindset with a track record of meeting or exceeding targets.
- Strong problem-solving and conflict resolution skills.
- Organizational and multitasking abilities with attention to detail.
- Experience managing enterprise or high-value accounts.
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The Company
What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
