Relationship Manager - Advanced Payments

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Responsible for thorough merchant discovery and needs analysis to determine the most appropriate solutions and/or features that best fit our client’s needs.

Responsibilities

• Drives incremental revenue growth and merchant retention by selling solutions (company and 3rd party owned) to active clients, and increasing the value of each account

• Provides oversight on active client inquiries, including verifying upsell needs, from internal referrals and various sources. May recommend additional products and refer clients to the appropriate sales channel

• Facilitates all onboarding, underwriting and pricing enrollments required for activation

• Stays current and develops necessary knowledge on all solutions available to active clients

• Includes active participation in all required training and development.

• Keeps leaders informed of all activity, including timely preparation and updates to all activity records and reports as requested

• Adheres to all expected SLAs and line of business guidelines

• Continue to provide duties related to the current ISV Role as requested

Other Responsibilities

• Adherence to corporate sales policies.

• Executes corporate training resources.

• Attends trainings as needed

• Other duties may apply

Required Qualifications

• 3+ years selling in and proven record of success working in complex, solutions-based sales
  environments, or equivalent experience within Global/Heartland or financial segments

• Broad and deep expertise and/or unique knowledge of company's products and features,
  including 3rd party integrations and solutions

• Excellent knowledge on how to navigate internal sales, underwriting, pricing and service
  policies and issue resolution

• Exhibits high level of discernment and decision making skills

• High level of attention to detail and above average listening skills

• Proficiency in Salesforce.com

Preferred Qualifications

• Experience in managing and supporting referrals from 3rd party gateways and other external referral partners

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].