Role
Overview
The Relationship Manager
will be responsible for managing and growing strategic partnerships with
issuing and acquiring banks to drive adoption and growth of NPCI’s Digital
payment products UPI, IMPS, AEPS, NFS, Card Acquiring, Debit card & RuPay Credit
Card. The role requires strong stakeholder management, deep domain expertise in
non cards payments and credit cards, acquiring business, and payment solutions,
along with a sharp understanding of the digital payments’ ecosystem. The role
demands ownership of go-to-market strategies, Business growth, and data-driven
decision-making through cross-functional collaboration.
Requirements
Key Responsibilities
· Build,
nurture, and manage strategic relationships with partner banks and key
stakeholders across the digital payment’s ecosystem.
· Engage
with senior management at partner banks through structured reviews, governance
meetings, and executive interactions.
· Own
business growth targets, monthly tracking, and portfolio expansion across NPCI
digital payment products and RuPay credit cards.
· Demonstrate
strong P&L understanding, contribute to business strategy, commercial
frameworks, and incentive structures.
· Deep
product understanding of digital payment solutions (UPI, Cards, Acquiring,
etc.) with the ability to drive product adoption
· Identify
growth opportunities across banks/partners through market insights and
competitive analysis; drive GTM strategy, support launch of new
products/use-cases, and scale market share of NPCI digital payment products
· Lead
end-to-end execution of credit programs, commercial deals, incentive campaigns,
and activation initiatives.
· Strong
techno-functional understanding of payment systems, technology integration, and
end-to-end payment architecture; capable of driving seamless product
implementation, managing partner integrations, and resolving challenges across
the payment ecosystem
· Collaborate
cross-functionally with product, operations, technology, finance, and risk
teams for seamless execution.
· Manage
multiple projects simultaneously ensuring timely delivery and high-quality
execution.
· Track
performance metrics, prepare MIS, and derive insights using data analytics to
identify growth opportunities.
· Resolve
partner queries and escalations within defined TATs ensuring high customer
satisfaction.
· Maintain
a strong understanding of the digital payments’ ecosystem, regulatory
environment, and market trends.
· AI skills for Data
insights, work automation, Understanding dashboards, portfolio management,
revenue forecasting, Compliance checks, CRM updates
Required Skills & Experience
· 3+
years of relevant experience in Cards & Digital Payments business.
· Proven
track record of structuring and executing digital payment and credit card
businesses.
· Excellent
stakeholder management skills with ability to influence senior leadership.
· Strong
analytical, project management, and multitasking capabilities.
· Data-driven
mindset with ability to extract insights and drive business decisions.
· Excellent
communication, presentation, and interpersonal skills.
· Strong
product understanding and business acumen within the NPCI digital payments
ecosystem.
Preferred Skills
and Experience
· 3+
years of relevant experience in Cards & Digital Payments business.
· Expertise
in Credit Cards, Acquiring Business, and Payment solutions.
Skills Required
- 3+ years of relevant experience in cards and digital payments
- Proven experience structuring and executing digital payment and credit card businesses
- Strong stakeholder management skills with the ability to influence senior leadership
- Strong analytical, project management, and multitasking capabilities
- Ability to extract data insights and drive business decisions
- Excellent communication, presentation, and interpersonal skills
- Strong product understanding and business acumen within the NPCI digital payments ecosystem
- Expertise in credit cards, acquiring business, and payment solutions
What We Do
NPCI is an umbrella organisation for all retail payment systems in India. It was set up with the support & guidance from Reserve Bank of India (RBI) & Indian Banks Association (IBA). A registered company under Section 8 of the Companies Act, 2013. Watch the NPCI Corporate AV - https://youtu.be/RGl9YQ6CB20 Products & Services Unified Payments Interface Unique payment solution which empowers a recipient to initiate the payment request from a smartphone. It facilitates 'virtual payment address' as a payment identifier for sending & collecting money & works on single click 2 factor authentication. Immediate Payment Service A 24X7, real time, cost effective, independent channel, retail payment service, introduced by NPCI, empowering customers to transfer money instantly with banks & RBI authorised PPIs across India. RuPay Robust card scheme designed to offer payment products with superior features & processes specifically designed to cater to diverse consumer needs. *99# USSD based mobile banking platform that makes banking services accessible to all the bank account holders on their mobile phones. National Automated Clearing House Centralised payment system developed with an aim to consolidate multiple ECS systems running across the country & provide a framework for the removal of local barriers/inhibitors. Aadhaar Enabled Payment System Bank led model which allows online financial inclusion transactions at micro-ATMs through the business correspondent of any bank using the Aadhaar authentication. e-KYC Electronic way of conducting authentic & real time KYC of a customer using Aadhaar authentication. Cheque Truncation System Electronic image of the cheque is transmitted to the drawee bank by the clearing house, along with relevant information. National Financial Switch Facilitates routing of ATM transactions through inter-connectivity between its member institutions thereby enabling the citizens of the country to utilise any ATM of a connected entity
