Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionThe Relationship Management Manager, Employer Services builds and maintains positive relationships with clients, driving business growth, and leading a team of Relationship Managers. Your role will involve strategic planning, customer service, and sales management to enhance profitability and customer satisfaction.
We are looking for a leader committed to achieving meaningful outcomes, with a record of success in relationship management, sales, or account management leadership. You bring effective decision‑making, financial understanding, relationship‑building skills, and the ability to partner with stakeholders internally and externally.
- Manage revenue performance across assigned accounts, including forecasting, renewals, retention trends, and growth opportunities, while driving high renewal rates and protecting strategic client revenue.
- Leverage VOC, client feedback, and service metrics to improve customer satisfaction, resolve issues, and identify service, product, and innovation opportunities.
- Establish and drive accountability for team KPIs, objectives, and performance outcomes.
- Lead, coach, and develop Relationship Managers through performance management, mentoring, and capability building.
- Use business, operational and analytical skills to assess portfolio health, mitigate risk, connect client needs to solution adoption, and support long-term growth.
- Present business reviews, revenue performance, VOC insights, and strategic recommendations to clients and senior leaders.
- Maintain awareness of market conditions, trends, and industry developments to guide strategy.
- You will report to the Sr. Director Relationship Management
- Bachelor's degree or equivalent experience.
- 3+ years of experience in sales/account management leadership, with experience leading client-facing teams, managing revenue retention and growth, and delivering high renewal rates and customer satisfaction.
- Financial knowledge, including experience managing revenue performance, renewal health, and retention outcomes.
- Experience using VOC insights to identify innovation opportunities and improve client experience.
- Knowledge of Employer Services, including Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, and ACA.
- Proficiency with CRM platforms, reporting tools, and sales/account management systems.
- Customer-focused with experience building trusted relationships with clients and internal partners.
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Skills Required
- Bachelor's degree or equivalent experience
- 3+ years of experience in sales/account management leadership
- Experience leading client-facing teams, managing revenue retention and growth
- Financial knowledge including managing revenue performance
- Experience using VOC insights to improve client experience
- Knowledge of Employer Services
- Proficiency with CRM platforms and reporting tools
- Customer-focused with relationship building experience
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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