Relationship Development Manager

Posted One Month Ago
Be an Early Applicant
Quincy, MA, USA
In-Office
60K-180K Annually
Junior
Information Technology
The Role
Manages a portfolio of customer accounts through proactive communication, quarterly business reviews, strategic account planning, and executive engagement. Identifies and closes upsell opportunities within existing accounts while meeting revenue and commission targets. Develops deep product knowledge, addresses client needs, positions tailored solutions, and maintains strong relationships. Uses CRM tools and Microsoft Office to organize account activity and support growth.
Summary Generated by Built In
Job Summary & Responsibilities

Duties and Responsibilities:

  • The Relationship Development Manager will manage an existing book of client accounts.
  • Daily proactive outreach to all clients with effective messaging on all Granite’s growth products
  • Building and maintaining relationships within existing client accounts.
  • Must know how to position and sell all the Granite products.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • 100% enthusiastic adoption of Salesforce. Roadmap buildout for assigned accounts, contacts, diagrams, quotes, notes … all updated into Salesforce.
  • Upselling within assigned accounts for new opportunities for further sales.
  • Letting customers know about other products the company offers.
  • Attending meetings with clients to build relationships within existing accounts.
  • Updating the CRM / Salesforce and ensuring Account Executives are aware of changes.
  • Travel is required as part of the RDM position 20-30%
  • Ability to travel nationally.

Compensation Range:

This is a commission-eligible role with an estimated second-year OTE range of $60,000-$180,000 (base + uncapped commission). This role offers strong earning potential for driven individuals in a high-impact sales environment. Top performers may exceed the posted range.



#LI-GC1

Preferred Qualifications

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Skills Required

  • 1-2 plus years of experience in account management, sales, or client relationship roles, ideally focused on upselling or quota-based growth
  • Proven ability to build and maintain executive-level relationships
  • Strong organizational skills and ability to manage a high volume of accounts
  • Exceptional communication and interpersonal skills
  • Ability to understand client business challenges and position solutions effectively
  • Experience with CRM tools such as Salesforce
  • Proficiency in Microsoft Office Suite
  • Bachelor's degree in Business, Marketing, Communications, or a related field
  • Flexibility for occasional travel to meet with clients

Granite Telecommunications Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Granite Telecommunications and has not been reviewed or approved by Granite Telecommunications.

  • Healthcare Strength — Health, dental, and vision coverage are often highlighted as strong, with several mentions of robust healthcare benefits. Feedback suggests the core medical offerings are a notable advantage within the package.
  • Retirement Support — A 401(k) with company match is frequently cited as a meaningful positive. Feedback suggests the retirement program contributes appreciably to overall total rewards.
  • Strong & Reliable Incentives — Sales roles feature uncapped commissions and bonus potential that can materially increase total earnings for strong performers. Feedback suggests variable compensation can be highly rewarding when performance targets are achieved.

Granite Telecommunications Insights

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The Company
HQ: Quincy, MA
2,317 Employees
Year Founded: 2002

What We Do

Granite is a dynamic and rapidly growing company serving the exciting and demanding Telecommunications market. 2018 EIS awardee. The success we have achieved to date has been the direct result of the outstanding team of people that make up our company. It is a team that is committed to satisfying customers by producing, and supporting high quality, cost effective telecommunications solutions. We gain satisfaction from exceeding our customer expectations by doing the best possible job we can, and continuously improving what we do and how we do it. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite is one of the premier telecommunications solutions providers for businesses across the United States and Canada. With unparalleled North American coverage, Granite is the leading corporate phone service provider to multi-location companies through our scalable solutions, customized to manage all your local, regional and national locations. Through long-term commercial wholesale contracts, Granite offers dial-tone, infrastructure solutions, advanced data services, broadband, and security services to our customers at significant savings. Enjoy on-line location pre-qualification, order entry, order tracking and revenue reporting along with premier account managers.

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