We are seeking a proactive and customer-focused Relationship Executive to support and strengthen our relationships with sellers, partners, and customers. The role involves ensuring smooth on-boarding, resolving concerns, and contributing to long-term satisfaction and business growth.
Build and maintain strong relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement.
Act as the primary contact for handling queries, issues, and feedback promptly and professionally.
Assist sellers with product listings, pricing, promotions, and operational support on the platform.
Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies.
Coordinate with internal teams to resolve seller and customer concerns efficiently.
Monitor seller performance and satisfaction; recommend improvements where needed.
Conduct regular follow-ups to ensure retention and trust-based relationships.
Gather partner feedback to support platform improvements and business strategies.
Participate in sales campaigns and engagement activities to improve seller and customer involvement.
Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.
Requirements
Bachelor’s degree in related field.
Strong interpersonal and communication skills in English and Hindi.
Experience in e-commerce is an advantage.
Ability to manage multiple accounts and deliver excellent service.
Proficiency in MS Office; knowledge of CRM tools is a plus.
Skills Required
- Bachelor's degree in a related field
- Strong interpersonal and communication skills in English and Hindi
- Ability to manage multiple accounts and deliver excellent service
- Proficiency in Microsoft Office
- Experience in e-commerce
- Knowledge of CRM tools
What We Do
Levelx Micro, legally identified on its corporate site as LEVELX MICRO SYSTEMES PRIVATE LIMITED, began in 2021 as a computer-hardware distribution company and evolved into an e-commerce and consumer-electronics business. Its ventures include retail and multi-vendor online shopping, while LX DEV provides website and development services. The company emphasizes affordable technology, trust, customer priority, and services intended to improve everyday living.
