Reinsurance Junior Specialist, Canada Operations

We’re looking for a talented and driven Reinsurance Junior Specialist to join our Reinsurance Operations team within the Actuarial Function at MBPS.

This role provides an exciting opportunity to build expertise in reinsurance operations while supporting a wide range of policy administration and claims-related activities for North American business units. You will work with reinsured policies, treaty administration, billing, and death claim reimbursement processes while collaborating with global stakeholders across the insurance value chain.

As part of a growing actuarial and insurance operations organization, you will gain exposure to reinsurance products, policy servicing, operational controls, and end-to-end transaction management. This role is well suited for professionals looking to develop specialized knowledge in reinsurance while building a long-term career within a global financial services organization.

MBPS Actuarial is a leading actuarial and insurance services center supporting multiple global business units across valuation, pricing, risk management, analytics, reinsurance, and operational services. We offer a collaborative culture, development opportunities, and a strong commitment to professional growth and career progression.

Position Responsibilities

• Process policy maintenance activities, including policy changes, billing requests, treaty administration, and customer inquiries related to reinsured policies.

• Handle death claim reimbursement transactions and ensure timely and accurate processing in accordance with established procedures.

• Manage treaty block ownership activities and support the administration of reinsured business portfolios.

• Investigate and resolve complex policy administration issues and operational exceptions.

• Review and respond to email inquiries from internal and external stakeholders.

• Maintain accuracy, quality, and compliance standards across all assigned transactions.

• Support process improvement initiatives and contribute to operational efficiency within the team.

Required Qualifications

• Bachelor's degree in Business, Finance, Insurance, Actuarial Science, Accounting, or a related discipline.

• At least 3 years of relevant experience in insurance, reinsurance, financial services, or business process operations.

• Strong written and verbal communication skills, including professional business correspondence.

• Strong analytical, organizational, and problem-solving skills with keen attention to detail.

• Ability to manage high-volume workloads while maintaining quality and accuracy.

• Knowledge of insurance or reinsurance operations, including policy administration, product setup, claims processing, or customer servicing.

• Ability to work effectively both independently and within a team environment.

• Adaptable and capable of managing changing business priorities.

• Amenable to working a night-shift schedule and hybrid work arrangement (3 days onsite in Quezon City).

Preferred Qualifications

• Experience supporting life insurance or reinsurance administration processes.

• Exposure to claims processing, policy servicing, billing, or treaty administration.

• Experience working with operational controls, quality assurance, or process improvement initiatives.

• Proficiency in Microsoft Excel and other business applications.

• Experience working with global stakeholders and cross-functional teams.

When you join our team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].