Reinstatement Specialist II

Position Summary:

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

As a Reinstatement Specialist II, you will serve as a key liaison in the reinstatement process for delinquent accounts. This role requires working collaboratively with borrowers to identify and implement viable solutions, while coordinating with the replevins team when legal action is necessary. You will be responsible for managing escalated cases and may provide informal guidance and support to junior team members to promote consistent and compliant reinstatement practices. Strong communication, analytical skills, and a thorough understanding of company policies and regulatory requirements are essential for success in this role.

Essential Duties and Responsibilities:

• Qualify and assign accounts approved for reinstatement, including involuntary, voluntary, and abandoned units.
• Coordinate with reinstatement companies and document secured vehicles in internal systems, notifying relevant departments.
• Conduct light skip tracing prior to assignment and follow up regularly with agents on account status.
• Monitor account activity for payments or arrangements, placing holds or initiating closure as needed.
• Manage dead-end assignments by forwarding them to the skip department for further action.
• Assist in agent selection, negotiate fees, and verify insurance and bond compliance.
• Ensure legal compliance with RTC, SCL, SSCRA, and bankruptcy protections throughout all reinstatement processes.
• Process reinstatements and redemptions, review agency invoices, support release procedures, and maintain confidentiality when handling sensitive consumer data.
• Maintain accurate records and documentation to support audit readiness and operational transparency.
• Additional duties may be assigned as needed to support departmental or organizational objectives.

Qualifications and Competencies Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum of two (2) years of experience in auto collections, reinstatement processing, or repossession operations.
• Demonstrated intermediate to advanced knowledge of reinstatement procedures, vehicle recovery processes, and regulatory compliance standards.
• Prior experience in a call center or customer service environment is preferred.
• Proven ability to manage complex cases and work independently in a fast-paced, deadline-driven setting.

Education:

• High School Diploma and/or GED.

Skills Required:

• Strong communication, interpersonal, and customer service skills with the ability to collaborate effectively across teams.
• Excellent organizational, time management, and prioritization abilities in fast-paced, dynamic environments.
• Proficient in Microsoft Office Suite; familiar with document management systems and compliance processes.
• Solid analytical and problem-solving skills, with industry knowledge in captive finance, auctions, and regulatory compliance.
• Demonstrated understanding of FDCPA and relevant collection laws, with basic math proficiency for financial tasks.

Additional Requirements:

• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA

Qualifications Preferred:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.