Reimbursement Administrator

About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. 

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you. 

Position Overview: 

The Reimbursement Administrator is responsible for the processing of paperwork and payment of reimbursements related to Care’s Backup Care Reimbursement program. The Reimbursement Administrator ensures that payments are paid to our clients, in a timely manner. The Reimbursement Administrator provides day-to-day oversight and hands-on organization, maintenance, and processing of the Enhanced Back-up Care Reimbursement claim forms. In addition, clear record-keeping of utilization and payment must be recorded in our case management system.

IMPORTANT - PLEASE READ: 

• This is a full-time, 40-hour-per-week, and the schedule is Monday-Friday

What You’ll Do:

• Process Backup Care reimbursement requests
• Guarantee that client needs are successfully met through timely payment and thorough communication.
• Update and monitor files that track information vital to maintaining and supervising reimbursements.
• Work with Care Specialists to answer client questions regarding reimbursement requests.
• Familiarity with the various program business requirements when administering payment.
• Contact clients to discuss reimbursement documentation and eligibility.
• Ensure accuracy and credibility of payouts by maintaining LifeCare’s case management and record-keeping systems.
• Generate workflows and procedures to ensure timely and efficient processes.
• Maintain the highest levels of customer satisfaction and quality assurance through timely payment and processing

Who You Are:

• Bachelor’s Degree preferred
• Related experience in health, insurance, or services environment in a high-volume operation preferred.
• Prior experience in accounts payable is preferred.
• Excellent written and verbal communication skills including in-person, telephonic, and web-based.
• Excellent organizational, administrative, and project management skills with proven ability to work independently and as a team to accomplish goals.
• Database management experience and proficiency with Microsoft Excel are required.

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal-opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to [email protected].

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

Hourly Pay Rate: $23.00-$25.00/hr. (non-negotiable)  

The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).