The Role
Lead and motivate the rehoming team to maximize dog adoptions, allocate daily tasks for staff and volunteers, provide excellent customer service during public openings, and apply creative rehoming approaches to match dogs with adopters.
Summary Generated by Built In
Are you a confident, leading customer service professional who is passionate about animal welfare? Want to play a key role in finding our dogs their forever homes?
We’re looking for a Rehoming Supervisor who will be responsible for driving a culture of rehoming, working collaboratively to match as many dogs and adopters as possible.
What does this role do?
As Rehoming Supervisor, you’ll:
- lead the rehoming team on a day-to-day basis, role modelling excellent customer service, providing support with adoptions and motivating the team to match as many dogs as possible to their forever homes,
- allocate and prioritise the work of the rehoming team, assigning staff and volunteers daily tasks, continually working towards targets and the shared goal of increasing rehoming,
- create a sense of excitement around public openings, embodying Dogs Trust values and providing visitors to the rehoming centre with a memorable experience,
- think creatively about rehoming, utilising your expertise and experience to flexibly meet the needs of dogs and adopters.
Could this be you?
To be successful in this role, you’ll need some supervisory experience, with a supportive, non-judgemental approach and the ability to motivate a team to meet targets and drive efficiencies, always leading by example. You’ll also have significant customer service experience and excellent communication skills, with the ability to have sensitive and meaningful conversations confidently. You’ll be hard working, reliable, and above all, have a passion and commitment to rehoming and the wider aims of Dogs Trust.
What does this team do?
Our rehoming centres house thousands of dogs each year until they are able to find a loving new home, and the success of our centres wouldn't be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.
About
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
Skills Required
- Supervisory experience
- Significant customer service experience
- Excellent communication skills
- Ability to have sensitive and meaningful conversations confidently
- Ability to motivate a team to meet targets and drive efficiencies
- Supportive, non-judgemental approach
- Hard working and reliable
- Passion and commitment to rehoming and animal welfare
Am I A Good Fit?
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The Company
What We Do
Dogs Trust is the UK's largest dog welfare charity, founded in 1891. Their mission is to ensure a better life for every dog by providing rehoming services, veterinary care, behaviour support, and education. Powered by a dedicated community of staff and volunteers, they work tirelessly to improve the lives of dogs across the UK and internationally, campaigning for better treatment and ensuring every dog receives the care and love they deserve.
