Regulatory Operations Coordinator

About the role

The Regulatory Operations Coordinator is a member of the Legal - Regulatory Operations team, reporting to our Manager, Regulatory Operations. The Regulatory Operations Coordinator performs a variety of administrative tasks to support the team’s work in ensuring that our innovative kiosks are operating in compliance with any applicable state and local regulations. This includes handling correspondence, answering emails and inbound phone calls, maintaining our filing system, and interfacing with our Customer Support team.   

Key Responsibilities 

• Answering inbound phone calls from local government officials and law enforcement to provide real-time assistance and solutions; 

• Scanning and uploading regulatory filing documents applicable to new and existing kiosk locations; 

• Reviewing and updating database fields based on the team’s progress; 

• Ensuring that accurate data is timely entered into Salesforce and associated internal systems; 

• Researching local requirements, calling city and state officials to confirm jurisdictional requirements; 

• Responding to email inquiries from regulatory authorities and law enforcement;  

• Producing and distributing reports on a regular cadence as required by state and local authorities; 

• Maintaining accurate internal records, filings, and data entry as needed; 

• Following up on applications and administrative filings that need a response;. 

• Printing license applications and other materials, compiling application materials, and handling outbound mail. 

Education & Experience 

• Bachelor's degree OR 1+ year(s) of relevant work experience required; 

• Prior experience in a customer support or legal environment in a role handling inbound phone calls or emails, and previous interactions with law enforcement or Regulators strongly preferred; 

• Experience with Salesforce or similar CRM preferred; 

• Experience with maintaining filing requirements for a large company is desirable; 

Knowledge, Skills & Abilities 

• Proven record of excellent written and verbal communications; 

• Ability to multi-task and solve problems while on the phone; 

• Dependable and trustworthy;  

• Must work well within a collaborative team environment; 

• Excellent computer application skills, including Excel, Word and Adobe;  

• Ability to use CRMs and collaborative database applications; 

• Being self-reliant and able to independently resolve issues as they arise. 

Business Travel: <5%  

Location: HYBRID San Diego, CA, 3 days per week 

Pay Range: up to $25/hr