Regulatory Governance Control Manager - Associate

Strengthen Wholesale Lending Services’ risk framework by driving disciplined governance,  monitoring program metrics, and end-to-end control excellence across regulatory programs.

As a Control Manager within the Wholesale Lending Services Controls Governance team, you partner with Firmwide Program teams to assess program requirements and operational adherence,   and guide business stakeholders to ensure a robust control framework that mitigates risk across all sub-lines of business. You help maintain a sustainable, disciplined end-to-end control environment by identifying and escalating issues with urgency and facilitating timely remediation with the Business. You contribute to top-down assessments and serve as the single point of contact with business partners related to regulatory and policy/standards applicability, while engaging stakeholders at all levels with strong organization, attention to detail, and clear communication.

Job Responsibilities

• Drive continuous improvement initiatives and assess changes across policies, standards, and processes to surface and communicate potential gaps or enhancements. 

• Assist in the development and management of governance deliverables to support Wholesale Lending Services.

• Conduct metrics monitoring, collaborating with global and local stakeholders on metrics requiring escalation or resolution.

• Act as a key point of contact to foster collaboration between stakeholders and functional groups globally.

• Lead change management with respect to Firmwide and CIB program requirements and influence stakeholders.

• Support the development and implementation of reference materials and communications, and facilitate stakeholder meetings, including preparation of materials and takeaways.

• Present governance program updates to senior stakeholders with clear, concise status and risk narratives.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree and at least three years of Banking and Financial Services experience across controls, audit, quality assurance, operational risk management, project management, governance, metrics reporting, or compliance.

• Ability to work with multiple stakeholders across geographies and functions.

• Excellent written and verbal communication with the ability to facilitate stakeholder meetings and interact effectively across all organizational levels.

• Strong critical thinking and data-driven problem solving, with the ability to deliver high-quality results independently and within teams.

• Strong organization and multi-tasking to meet deadlines across multiple assignments, proficiency with MS Office, and flexibility to work shifts.

Preferred Qualifications, Capabilities, and Skills

• Experience running regulatory program governance and oversight in a global bank, partnering across the three lines of defense.

• Hands-on experience with monitoring frameworks, metrics design, issue detection, root-cause analysis, and remediation tracking.

• Foundational knowledge and experience working with AI/LLM.

• Experience presenting concise program updates to senior stakeholders; comfortable navigating change and consistently providing credible challenge to influence stakeholders.

**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**