Regulatory / CASS Pillar Lead

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Key stakeholders

• BPO provider regulatory/change SMEs
• Compliance/Propositions (including horizon scanning inputs)
• Risk, Audit, and Regulatory governance forums

Key Work Level Accountabilities:              

• Accountable for the effectiveness of regulatory oversight across CASS, pensions/HMRC reporting and regulatory change
• Act as the single point of coordination for regulatory interpretation across the platform, ensuring consistency across obligations and change
• Act as CASS Oversight Officer, ensuring robust control framework, governance and challenge over client asset processes
• Ensure regulatory change is interpreted, implemented and tested thoroughly, with appropriate evidence
• Provide clear MI, governance papers and decision support to regulatory committees
• Support SMF16/24 by providing evidence of effective oversight, governance and control assurance

Key Responsibilities for this role:

Pensions & HMRC Oversight  Regulatory change oversight

• Interpret new and emerging regulatory requirements and assess impact across the operating model
• Challenge BPO build solutions to ensure regulatory intent is met, including end-to-end controls and documentation
• Assess and challenge testing approach and results to ensure coverage is thorough and complete
• Maintain a regulatory change log and ensure governance decisions are captured and evidenced

CASS oversight (as CASS Oversight Officer)

• Oversee CASS-related outsourced activities and retained control ownership, including control framework maintenance
• Oversee CASS breaches/complaints inputs and ensure appropriate escalation and remediation tracking
• Coordinate independent testing and assurance activities relevant to CASS controls

Pensions & HMRC / regulatory reporting oversight

• Oversee validation and oversight of pensions and HMRC reporting activities delivered by the BPO
• Coordinate and support FCA questionnaires and regulatory requests across the business
• Ensure timely, accurate and complete submissions with appropriate validation evidence

Governance, MI & committee papers

• Coordinate MI and papers for the Regulation Committee and other governance forums
• Drive action tracking, decision logs and escalation management for regulatory topics
• Ensure a clear audit trail of approvals, risks and remediation plans

Customer, conduct & Consumer Duty expectations

• Ensure regulatory oversight and change implementation consider customer impact and support delivery of good customer outcomes
• Escalate any regulatory change or control weakness that could create customer harm or poor outcomes

SMCR / accountability expectations

• Supports SMF16/24 with evidence-based oversight and clear governance outputs
• Acts as CASS Oversight Officer (not prescribed responsibility holder) and ensures appropriate escalation to the relevant PR holder

Evidence & assurance expectations

• Maintain complete evidence packs for regulatory change (interpretation, impact assessment, build challenge, testing evidence, approvals)
• Maintain CASS oversight evidence (controls framework artefacts, breach/issue logs, assurance outputs, governance minutes)
• Maintain regulatory request response packs (questionnaires, submissions, validations and sign-offs)

Key Knowledge, Skills & Experience:

Significant experience in regulatory oversight, CASS/client assets and/or pensions/HMRC reporting within UK financial services. Strong capability in regulatory interpretation, outsourcing oversight, governance, assurance planning, and senior stakeholder engagement. Ability to lead teams and challenge third parties constructively.

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.  

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. 

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]