Registration Specialist-Strategic Progams

Job Description:

Objective

The Registration Specialist – is responsible for the analysis and timely management of payments on Personal Property Tax for all Strategic Client owned vehicles managed by Wheels.  They will also provide level support to internal and external customers while maintaining integrity in a fast-paced, high -volume transaction environment.   

Please note that this description is not all-encompassing as other ad hoc tasks are expected of the position.

Essential Functions

• Meets Client SLAs.

• Regularly communicates with clients, etc. in a timely and professional manner.
• Works and resolves escalations. Researches and determines root cause of issues or failures and works to reduce exposure that could result in an operational loss.
• Assist when needed shipping all registrations and license plates to transport vendors and DSP’s after confirming vehicle location.
• Maintaining Smartsheet's/spreadsheets on billing.

Other Duties

• Assists with special requests, reports, calls and service cloud case inquiries.

• Gains an understanding of the function and the role it plays in the business via trainings (online, classroom, etc.) with relating departments.

• Assists others within the department during peak periods and to cover absences.

• Other duties and responsibilities as assigned.

Competencies

• Relationship Building

• Communication – written and verbal

• Tech savvy **

• Time management**

• Adaptability

• Accountability

• Solution oriented

Job Specifications

Leadership Responsibility:  This position has no leadership responsibilities.

Work Environment:  This position is in Alpharetta, GA and operates in a professional office environment.

Position Type/Standard Schedule:  Full-time position working Monday through Friday with occasional overtime as needed.

Travel:  No travel is expected for this position.

Education & Experience

• High School diploma required, but college degree preferred.

• 2-5 years’ office experience required, vehicle registration experience preferred.

• 2-4 years’ experience in client-facing role strongly preferred.

• Microsoft Office experience required – intermediate Excel skills required (Pivot tables & VLOOKUP).

• Good verbal and written communication skills, problem solving and organizational skills.

• Ability to manage and prioritize workload effectively, use time wisely and avoid distractions to meet deadlines.

• Flexibility. Must be able to adapt to change in priorities at any moment to support client needs.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

$42,800-$59,900

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement
 Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.