Registration Specialist- internship

Posted 18 Days Ago
Be an Early Applicant
Madrid, Comunidad de Madrid, ESP
In-Office
Internship
Events
The Role
Supports the full registration cycle for international congresses, including participant data entry, registration coordination, reporting, travel grant reimbursements, and communication with stakeholders. Manages hotel room blocks for invited speakers, processes booking requests, coordinates changes, and maintains accurate records. Works part-time in a fast-paced environment while meeting deadlines and providing high-quality customer service.
Summary Generated by Built In

WHY KENES:

At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.

ABOUT THE INTERNSHIP:

We are looking for a highly organized and skillful person to join our international Registration Team as a Paid Intern.

This is a part-time, paid internship of 3 days per week. The intern will receive compensation for the internship and will gain hands-on experience in the professional events and congress industry.

The role includes providing assistance and taking care of the entire registration cycle, as well as communicating with all parties involved in the registration process.

RESPONSIBILITIES:

Accommodation:

  • Manage hotel room block for all invited speakers in sync with the Accommodation Sales team.

  • Handle booking requests, including check-in/check-out dates, room preferences, and special requirements.

  • Coordinate room changes, updates, and last-minute adjustments as needed with the participants.

  • Maintain clear and organized records of all bookings and communications.

Participant Registration/Coordination:

  • Registration management in accordance with predefined work plan/timetable and in keeping with Kenes’ congress registration policies/guidelines.

  • Responsible for the entire registration “life cycle,” including entering participant data, communication with all parties involved in the registration process, and generating registration reports based on relevant data to finalize accounts with all suppliers post-congress.

  • Manage Travel Grant registrations and reimbursements.

REQUIREMENTS:

  • Fluent English, with strong verbal and written communication skills;

  • Highly detail-oriented and very well organized;

  • Ability to work independently and in a team, reporting problems as they arise;

  • Ability to work in a fast-paced environment, prioritize tasks, and meet tight deadlines;

  • High level of customer service;

  • High level of computer literacy, including Microsoft Office and ERP systems;

  • Experience in Hotels, Tourism, Travel, or Professional Event Management industry – an advantage;

  • Experience working in any customer support-related role – an advantage.

In case you are interested in this paid internship, please submit your CV in English.

Only short-listed candidates will be contacted.

All documents will be treated with the strictest confidentiality.

Skills Required

  • Fluent English with strong verbal and written communication skills
  • Highly detail-oriented and well organized
  • Ability to work independently and as part of a team
  • Ability to report problems as they arise
  • Ability to work in a fast-paced environment, prioritize tasks, and meet tight deadlines
  • High level of customer service
  • High-level computer proficiency, including Microsoft Office and ERP systems
  • Experience in hotels, tourism, travel, or professional event management
  • Experience in a customer support-related role
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The Company
HQ: Geneva
412 Employees
Year Founded: 1965

What We Do

Our Mission: To be the world’s leading facilitator of meetings for global exchange of professional knowledge in medical, scientific and other professions, based upon our core values of integrity and excellence. With over 60 years of expertise, Kenes Group has become a global leader in meetings, excelling as a Professional Conference Organiser (PCO), Association Management Company (AMC), and Continuing Education Provider (CPD/CME). Founded in Tel Aviv in 1965 and headquartered in Geneva, Kenes Group has hosted over 4,300 conferences in more than 100 cities around the globe, providing services to over 220,000 participants per year. Over the past six decades, Kenes Group has established and maintained its winning reputation as a global meeting and association management provider. Recognised as the world leader in meeting planning, Kenes Group is the only global PCO dedicated to medical and scientific events. Kenes Group boasts a long-standing client base of some of the world’s foremost organisations and associations, with more than 100 returning and long term clients. With a team of over 350 professional, multi-cultural, multi-disciplinary employees in 18 locations on four continents, Kenes Group truly delivers global expertise with personal, local know-how. Our clients have come to rely on Kenes Group as a competent, loyal and trusted advisor. We have earned our reputation as the provider of choice for global conference management. Kenes Group is proud to be accredited member of IAPCO (International Association of Professional Congress Organisers) and ICCA (International Congress and Convention Association) and to have team members in both PCMA (Professional Convention Management Association) and ASAE (American Society of Association Executives).

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