The Role
Acts as department SME for patient registration and scheduling, mentors staff, manages Epic and related systems, performs registration, insurance authorizations, payments, chart maintenance, and imaging support tasks as needed.
Summary Generated by Built In
Primary City/State:
Shea Medical Office Building - 10150 North 92nd Street Scottsdale, AZ 85258Category:
Patient ServicesShift:
DayDepartment:
HRI-Front Office and PFCsFull-Time
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The Registration/Scheduler II position functions and is considered department subject matter expert (SME) and responsible for leading operational tasks and project work in the department. Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.
ESSENTIAL FUNCTIONS
- Expected to mentor and assist with leading the work efforts of other team members.Is considered department subject matter expert (SME) and responsible for leading operational tasks and project work in the department. Performs regular internal audits on department processes and procedures. Provides consultation on complex projects and is considered to be the top level contributor regarding Epic systems or other related department systems, including systems training and processes. Responsible for establishing timely patient experience and service recovery efforts. Considered the top contributor for leading staff in providing timely patient experience and service recovery. Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.
- May also be performing the following imaging support duties: Receives and transfers incoming calls, Generates reports and retrieves images from the PACS system, Assists in maintaining efficient patient workflow, Maintains radiology records and ensure dissemination of such files to designated/requesting parties, Ensures patients are appropriately prepared for their exam, Transports patients when necessary, Will assist Supervisor and Technologists within scope of position as directed, Assists radiologist as directed.
- Scheduling: Performs a variety of scheduling for procedures, which is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.
- Registration: Performs a variety of registration duties, which is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.
- Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and / or billing as applicable.
- In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable.
- Complete patient chart process and maintains with appropriate information. Communicates with Workman’s Compensation and hospital billing for authorization updates and billing. Ensures that appropriate chart information is forwarded to medical records as applicable.
- Performs other duties as assigned.
EDUCATION
- High School Diploma or GED Required
EXPERIENCE
- 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Required
- 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred
LICENSE AND CERTIFICATIONS
- Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
We're all in for your career.
Skills Required
- High School Diploma or GED
- 1 year healthcare-related experience or scheduling/registration experience and knowledge of medical terminology
- Experience with Epic systems (department SME level)
- Experience with PACS and imaging support tasks
- Experience obtaining insurance authorizations and collecting patient payments/co-pays
- Fingerprint Clearance Card (FPC) or ability to apply within seven working days
- 2 years healthcare-related scheduling/registration or Patient Access experience
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The Company
What We Do
This practice is a dedicated team of electrophysiologists, physician assistants, nurses and technicians, who as a group, are committed to treating and caring for patients experiencing problems with their heart's rhythm and electrical signaling.
