This position greets patients and families, conducts patient registration, and obtains financial reimbursement and applicable insurance information for all patients accessing service at FHP medical facilities. Reviews all account information to optimize collection efforts and system recording events. Expedites reimbursement, ensures compliance, and resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on registration materials and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, Hospital Grievance policy.
About Fairbanks Memorial Hospital
Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
Responsibilities
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
QualificationsHigh school diploma/GED or equivalent working knowledge.
Requires excellent customer service skills and knowledge as normally acquired with one (1) or more years of related work experience. Requires the ability to manage multiple tasks simultaneously between heavy phone volume, multiple computer systems and frequent interruptions with minimal supervision and ability to work independently. Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
As is typical in this industry, variable shifts and hours, and on-call duties may be required.
PREFERRED QUALIFICATIONS
Medical terminology experience is preferred.
Prior experience with hospital registration and prior authorizations is preferred.
Notary license and experience preferred.
Additional related education and/or experience preferred.
Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Skills Required
- High school diploma, GED, or equivalent working knowledge
- At least one year of related work experience
- Excellent customer service skills
- Ability to manage multiple tasks, heavy phone volume, multiple computer systems, and frequent interruptions with minimal supervision
- Ability to work independently in a busy medical office environment
- Excellent interpersonal, oral, and written communication skills
- Ability to maintain frequent face-to-face contact with patients and staff
- Knowledge of word processing, spreadsheet, and database software
- Availability for variable shifts, hours, and possible on-call duties
- Medical terminology experience
- Hospital registration and prior authorization experience
- Notary license and experience
- Additional related education or experience
What We Do
Foundation Health Partners (FHP) is an independent, community-owned health system in Fairbanks, Alaska. It operates Tanana Valley Clinic, Fairbanks Memorial Hospital, and Denali Center, serving patients across Alaska’s Interior. The organization provides hospital, outpatient, specialty, emergency, and short- and long-term care, combining experienced professionals, advanced technology, and best practices to deliver compassionate, high-quality care for patients and residents throughout the region.
