Registration Operations Coordinator

About Emerald

Emerald’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit http://www.emeraldx.com.

Emerald is offering an exciting opportunity to be at the forefront of our registration processes across a portfolio of events, ensuring seamless and accurate processing of participant enrollment, accurately managing data while complying and following PII protocols. Whether it is coordinating event registrations, updating databases, or providing essential support to our team and clients.

This role requires a meticulous eye for detail, exceptional organizational skills, and a passion for

delivering outstanding service. We're looking for dedicated candidates with the ability to thrive in a

dynamic, ever-changing fast-paced environment.

The ideal candidate will have precise attention to detail, an exemplary desire to stay organized, keeping all stakeholders informed, being a creative and flexible problem solver, and have a customer-focused mindset. Position requires agility and the ability to manage competing priorities effectively.

Registration Operations Coordinators are required to be onsite at most of the events they support. The Registration Operations Coordinator must be comfortable with traveling from the onset of this position. This role could require travel of up to 20-30% within year, but this is not guaranteed. Overnight travel can vary from 3-10 days per trip. All travel-related costs are covered by Emerald X.

Responsibilities

• Participate in registration planning meetings, event team meetings, online registration website testing, and providing quality control throughout the registration cycle.
• Contribute to organization effectiveness by acquiring full understanding of the registration process for each of their events.
• Ensure accurate data entry and maintain registration databases.
• Provide support to show registrants and exhibitors when escalation from internal teams and/or registration vendor customer service team is necessary. Response to all requests should be emailed within two business days.
• Support internal teams (Marketing/Sales/Operations/Buyer Relations/Delegate Sales Teams) with registration-related requests in an accurate and timely manner. Response to requests should be followed up via email within two business days.
• Support registration qualification approvals on shows. During show cycle the daily quantity expectation will be set by your manager.
• Ensure communication with vendors and internal staff is professional, timely, clear, and accurate, adhering to specifications from internal processes and/or vendor requirements.
• Order registration supplies as requested by the Registration Operations Manager.
• Open communication with the Registration Operations Manager while assisting with executing the registration process onsite at each assigned event, including ensuring all requirements are met. Registration Operations Manager will relay the expectations for your onsite duties. Report any issues immediately to Registration Operations Manager so they can address and resolve.
• Assist Registration Operations Manager with special registration projects as assigned.
• Support the Registration Operations team with other event projects as required.
• Travel to events and provide onsite support.

Qualifications

• Must be able to travel up to 20-30% within year, but this is not guaranteed. Overnight travel can vary from 3-10 days per trip.
• Experience providing administrative support.
• High proficiency in Microsoft Office: Word, Excel, Smartsheet, Outlook.
• Exceptional customer service skills.
• High attention to detail.
• Strong organizational skills.
• Strong oral and written communication skills.
• Ability to multi-task daily.
• Self-starter with strong analytical skills.
• Ability to effectively prioritize and manage deadlines.
• Thrive in a dynamic and transformational environment.
• Navigate ambiguity and respond proactively and positively to change.
• Proven work experience in this role or similar role is essential.
• Degree preferred

About Emerald

At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams. 

COMPENSATION & BENEFITS

Target Compensation: $50,000 (Non-Exempt)

Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law. 

We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools.

If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at [email protected].