At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.
With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.
Join us and become part of a trusted network committed to excellence in orthopedic care.
- Maintain the registration desk, answer phone lines, and schedule appointments
- Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
- Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)
- Provide general office assistance including purchasing of office supplies, maintenance of office equipment.
- Coordinate with billing office on collections and balancing payments.
- Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.
- Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
- Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
- Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed
- Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information
- Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service
- Ability to work flexible schedules to meet clinic needs
Knowledge, Skills & Abilities
- Must be able to multi-task with a strong sense of responsibility and initiative
- Strong written and verbal communication and interpersonal skills
- Exceptional customer service skills and focus
- Must be comfortable assessing situations and resolving or escalating as required
- Able to establish/maintain effective working relationships with patients, staff payers and team members
- Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes
- Must be able to understand and explain most insurance and billing questions as it pertains to the patient
Compensation Range for this position:
$16.92 - $25.38Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.
This organization participates in e-Verify. Esta organización participa en e-Verify.
Skills Required
- Ability to multi-task and take initiative
- Strong written and verbal communication skills
- Exceptional customer service skills
- Comfortable assessing situations and resolving or escalating as required
- Ability to establish and maintain effective working relationships with patients, staff, payers and team members
- Working knowledge of insurance authorizations, coverage limitations, eligibility, billing, regulations, benefits, and appeals processes
- Ability to understand and explain insurance and billing questions to patients
- Ability to collect and accurately post copays and payments to patient accounts
- Ability to manage telephone, fax, and e-mail requests in a timely and organized manner
- Willingness to work flexible schedules to meet clinic needs
What We Do
OrthoVirginia is Virginia's largest provider of orthopedic medicine and a leading provider of physical, hand, and occupational therapy. Operating in over 35 locations, the practice delivers patient-centered, outcome-focused care. Its mission is to champion healthy, vibrant, and active communities through the expertise of over 160 orthopedic specialists providing both surgical and non-surgical care to patients of all ages.
