At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.
With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.
Join us and become part of a trusted network committed to excellence in orthopedic care.
At OrthoVirginia, our Interventional Pain Management team, is dedicated to offering advanced, minimally invasive pain relief procedures that help patients manage chronic pain and improve their quality of life. By providing a patient-centered approach tailored to everyone, we aim to delay or prevent the need for surgery. As a part of our team, you will play an integral role in fast-tracking recovery and delivering exceptional care that allows patients to return to their daily activities safely and quickly.
- Maintain the registration desk, answer phone lines, and schedule appointments
- Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
- Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)
- Provide general office assistance including purchasing of office supplies, maintenance of office equipment.
- Coordinate with billing office on collections and balancing payments.
- Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.
- Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
- Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
- Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed
- Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information
- Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service
- Ability to work flexible schedules to meet clinic needs
Knowledge, Skills & Abilities
- Must be able to multi-task with a strong sense of responsibility and initiative
- Strong written and verbal communication and interpersonal skills
- Exceptional customer service skills and focus
- Must be comfortable assessing situations and resolving or escalating as required
- Able to establish/maintain effective working relationships with patients, staff payers and team members
- Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes
- Must be able to understand and explain most insurance and billing questions as it pertains to the patient
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Skills Required
- Ability to multi-task with responsibility and initiative
- Strong written and verbal communication and interpersonal skills
- Exceptional customer service skills and focus
- Comfortable assessing situations and resolving or escalating as required
- Ability to establish and maintain effective working relationships with patients, staff, payers and team members
- Strong working knowledge of insurance authorizations, eligibility, billing, regulations, benefits and appeals processes
- Ability to understand and explain insurance and billing questions to patients
- Ability to work flexible schedules to meet clinic needs
What We Do
OrthoVirginia is Virginia's largest provider of orthopedic medicine and a leading provider of physical, hand, and occupational therapy. Operating in over 35 locations, the practice delivers patient-centered, outcome-focused care. Its mission is to champion healthy, vibrant, and active communities through the expertise of over 160 orthopedic specialists providing both surgical and non-surgical care to patients of all ages.
