At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.
With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.
Join us and become part of a trusted network committed to excellence in orthopedic care.
Stronger Starts Here.
At OrthoVirginia, we believe exceptional patient experiences begin with exceptional people. As a Registration Coordinator, you'll serve as the first point of contact for patients and visitors, helping create a welcoming and positive experience from the moment they arrive.
In this role, you'll support the day-to-day operations of the clinic by coordinating patient registration, scheduling appointments, verifying insurance information, and serving as a key communication link between patients, providers, and support teams. If you enjoy helping others, thrive in a fast-paced environment, and have a passion for delivering outstanding customer service, we'd love to hear from you.
What You'll Do
- Greet patients and visitors while providing a welcoming and professional experience
- Answer incoming calls and assist patients with scheduling appointments
- Register new patients and update demographic and insurance information
- Verify insurance eligibility, obtain authorizations, and ensure accurate documentation
- Collect copays, account payments, and other patient balances while maintaining accurate records
- Coordinate with providers, medical assistants, billing teams, financial counselors, and other support staff to ensure seamless patient care
- Manage phone, fax, and email communications in a timely and organized manner
- Assist with administrative tasks including filing, record maintenance, and provider support
- Support general clinic operations, including office supply management and equipment coordination
- Follow established procedures for scheduling, patient intake, documentation, and record retention
- Serve as a resource for patients by helping answer insurance and billing-related questions or directing them to the appropriate team member
What Makes You Successful
- Passion for delivering exceptional customer service and creating positive patient experiences
- Ability to multitask and remain organized in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to problem-solve, exercise good judgment, and escalate concerns when appropriate
- Comfortable working collaboratively with patients, providers, and support teams
- Strong attention to detail and commitment to accuracy
Qualifications
- High school diploma or equivalent
- At least 2 years of customer service or administrative experience
- Healthcare, medical office, or patient registration experience, preferred
INDOP1
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Skills Required
- High school diploma or equivalent
- At least 2 years of customer service or administrative experience
- Healthcare, medical office, or patient registration experience
- Passion for delivering exceptional customer service
- Ability to multitask and remain organized in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to problem-solve, exercise good judgment, and escalate concerns when appropriate
- Strong attention to detail and commitment to accuracy
- Comfortable working collaboratively with patients, providers, and support teams
What We Do
OrthoVirginia is Virginia's largest provider of orthopedic medicine and a leading provider of physical, hand, and occupational therapy. Operating in over 35 locations, the practice delivers patient-centered, outcome-focused care. Its mission is to champion healthy, vibrant, and active communities through the expertise of over 160 orthopedic specialists providing both surgical and non-surgical care to patients of all ages.
