Registration Coordinator

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Convention Data Services (CDS), a Freeman Company, is the trusted partner in the live events industry for conference event registration, business intelligence, and lead management servicing top show organizers worldwide. Headquartered in Bourne, MA (Cape Cod), CDS has been providing customized applications and support services for more than 35 years.
As a registration coordinator, you will be the main day-to-day client contact for badging and materials. Performs administrative and office support activities for Event Services. Duties may include fielding conference calls, organizing meetings, monitoring project timelines, word processing, filing, and faxing. Extensive software, organizational and communication skills required. This is an in-office position located at our Bourne, MA headquarters.
Essential Functions

Leads all aspects of assigned events including creating and managing event/client timeline.
Assists Registration Manager in operational functions including gathering shipping/onsite information, configuration and running badge samples.
Completing weekly badge production tasks, including weekly reporting and collation of printed will calls and large-scale mailings.
Consults and advises clients regarding their badge and material needs.
Places orders for client supplied artwork and materials in project management tools.
Monitoring, managing, and retrieving inventory to assist the logistics department to ensure materials are sent onsite in a cost effective and timely manner.
Assists Registration Manager by creating web specifications documentation, participating in edit cycles, quality testing changes to the web pages, and capturing/filing final screen shots of all web page deliverables.
Completes the administrative tasks upon request for the assigned Registration Manager, including but not limited to updating Event Plans, managing client show specific policies, scheduling, archiving event folder(s), attending and documenting of milestone meetings.
Supports client reporting requests using XPress Reports and Excel.
Prepares the final billing packets and schedules billing meetings.
Monitors the materials timelines and maintains detail notes in scrum software for assigned events to support Registration Managers in achieving deadlines.
Updates Registration Manager or Client Services Senior Manager on critical issues, and project timelines as needed.

Required Skills
Customer service experience essential. Must have the ability to operate independently, possess necessary judgment to recognize when to escalate issues for review, guidance and/or resolution. Strong and effective interpersonal skills and positive working relationships with staff of all levels in a variety of work settings required. Computer software experience: Microsoft Word, Excel, Outlook, and various desktop applications.
Education
Associate's degree desired; equivalent related work experience required.
Benefits
In addition to health, dental and vision, we offer a comprehensive benefits package including:

Flexible Paid Time Off
401k Plan Matching
Paid Parental leave
Tuition Reimbursement
Training and professional development

Other details

Pay Type Hourly

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Sue Partridge

Vice President of Human Resources

PROMOTING FROM WITHIN

Training and career advancement is the norm

Sue Partridge is usually the first person prospective employees talk to, and she’s deeply invested in their growth at CDS. Thankfully, the company has extensive training and promotion opportunities within and between teams. These include everything from job shadowing to certification support to instructor-led training. Most recently, the company offered a two-day React development workshop, but other trainings covered soft skills like communication and time management. “When a team member demonstrates the initiative to learn and grow, there are even more opportunities at CDS,” said Partridge.

Our COO started working at CDS straight out of college and has worked his way through and up to his current role. It’s a great story!

Darren Phalen

President

RELATIONSHIPS MATTER

A family atmosphere inside the company and out

For CDS President Darren Phalen, relationships are everything — between CDS and parent company Freeman, between team members and between the company and its clients. “CDS will always be a family,” said Phalen, “and those genuine bonds are important because our client partners are a part of them too.” As a registration services company, CDS begins work with clients months in advance of events, so building strong rapport is essential. And with such strong relationships on the team, it’s just a matter of expanding that feeling of family — which has stayed strong even as CDS scales.

Registration is the very first thing any event attendee experiences, so it’s our responsibility to set the tone for each unique event experience.

Dave Wuethrich

COO

DRIVING INFLUENCE

Making an impact fuels personal growth

Imagine you’re planning a friend’s birthday party, but instead of inviting 10 people, the guest list includes over 10,000 individuals. That’s an average day for employees at CDS, and according to COO Dave Wuethrich, it’s hard not to feel passionate about bringing such large-scale moments to life. “Being a part of that is a special feeling,” he said. Given the work that goes into making this impact possible, it’s important for Wuethrich to build a culture of respect, trust and growth. He considers it his duty to maintain transparency and help team members reach their career goals.

CDS provides a good space for individualism by allowing you to put your own stamp on the company while receiving a high level of support.