At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.
With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.
Join us and become part of a trusted network committed to excellence in orthopedic care.
Position Summary
The Registration Coordinator serves as the first point of contact for patients and visitors and performs administrative duties, monitors office procedures, resolves problems, and assists with office operations. This position may also be responsible for insurance verifications/authorizations, patient scheduling and working with the clinic director to ensure smooth operations.
Note: This position requires availability to work one weekend per month.
Primary Functions & Accountabilities
Maintain the registration desk, answer phone lines, and schedule appointments
Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)
Provide general office assistance including purchasing of office supplies, maintenance of office equipment.
Coordinate with billing office on collections and balancing payments.
Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.
Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed
Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information
Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service
Ability to work flexible schedules to meet clinic needs
Knowledge, Skills & Abilities
Must be able to multi-task with a strong sense of responsibility and initiative
Strong written and verbal communication and interpersonal skills
Exceptional customer service skills and focus
Must be comfortable assessing situations and resolving or escalating as required
Able to establish/maintain effective working relationships with patients, staff payers and team members
Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes
Must be able to understand and explain most insurance and billing questions as it pertains to the patient
Position Requirements
High school diploma or equivalent
One year of relevant office experience; Medical office experience preferred
Basic knowledge of Microsoft Office; Typing speed of at least 35 WPM with high accuracy
Compensation Range for this position:
$16.92 - $25.38Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.
This organization participates in e-Verify. Esta organización participa en e-Verify.
Skills Required
- High school diploma or equivalent
- One year of relevant office experience
- Medical office experience
- Basic knowledge of Microsoft Office
- Typing speed of at least 35 WPM with high accuracy
- Strong working knowledge of insurance authorizations, eligibility, billing, and benefits
- Exceptional customer service and strong written and verbal communication skills
- Availability to work one weekend per month and flexible schedules to meet clinic needs
What We Do
OrthoVirginia is Virginia's largest provider of orthopedic medicine and a leading provider of physical, hand, and occupational therapy. Operating in over 35 locations, the practice delivers patient-centered, outcome-focused care. Its mission is to champion healthy, vibrant, and active communities through the expertise of over 160 orthopedic specialists providing both surgical and non-surgical care to patients of all ages.
