Registered Nurse Lead- Primary Care- Reliant Medical Group

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Auburn, MA, USA
In-Office
40-55 Hourly
Junior
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Role
Leads primary care nursing operations, coordinates staffing and provider assignments, monitors clinical workflows, and supports staff development. Provides direct patient care, telephone triage, medication and immunization administration, IV medications, emergency response, documentation, patient education, and delegation. Ensures compliance with nursing standards, safety requirements, audits, logs, and regulatory policies while promoting effective team communication and quality patient outcomes.
Summary Generated by Built In
Requisition Number: 2387756
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
Position Details:
  • Primary Location: 4 Brotherton Way, Auburn MA
  • Department: Primary Care
  • Schedule: Full time, 38.75 hours/weekly, Monday through Friday, scheduling between 8:30AM - 5:00PM

Each Leader will be responsible for demonstrating core competencies by a solid willingness to work with others throughout the organization and be a role model for teamwork and cooperation that results in the highest quality of care and concern for our patients and employees. A core belief at organization, and one that must be demonstrated by all employees, is that each patient and employee is treated with respect and that decisions affecting either are made with integrity and professionalism and promote a high degree of trust. These characteristics, along with personal initiative and a solid focus on results, are critical to continued success in this role.
Overseeing assigned employees and activities for the efficient administration of nursing activities. Coordinates daily clinical operation needs in assigned areas. Provides direct patient care utilizing the nursing process and adhering to standards of nursing practice, department-specific policies, procedures, and protocols.
Primary Responsibilities:
  • Providing leadership to the team and monitoring to ensure daily work, including but not limited to inbasket work, telephone triage, direct patient care, and floor work, is being done in a timely manner
  • Completes daily staffing and provider assignments. Assessing staffing needs and adjusting coverage as needed throughout the day
  • Acting as an additional resource during the work day by conducting daily rounds to answer any questions or concerns and reinforce Reliant policy, procedures, and workflows
  • Lead will inform Nursing Supervisor of needed staff re-education
  • Initiate daily nursing communication via jabber to help facilitate open communication in the department
  • Monitor in basket work to ensure appropriate patient response times
  • Assist Nursing Supervisor with Practice, Health, and Safety (PHS) audits of your designated pods
  • Monitor logs weekly, ensuring they have been checked at required frequency and excursions and/or errors have been appropriately documented and resolved. Logs include, but are not limited to, medication refrigerator and freezer, chain of custody, accession, etc.
  • Provide feedback to Nursing Supervisor for staff reviews
  • Assist will all medical emergencies within the building. Identifies emergency situations and initiates appropriate nursing orders/interventions. Meets patient needs promptly
  • Provides effective patient care directly to patients or through telephone management
  • Administers, monitors, and evaluates all therapeutic interventions, including but not limited to safe medication administration according to Standard Policies and Procedures and applicable state and federal laws, including but not limited to immunizations and department-specific medications
  • Administers intravenous medications, including limited IV push medications depending on patient population, e.g., Urgent Care versus Primary Care patients, as required
  • Consistently documents all the aspects of patient care and patient education. Reports pertinent information to physician
  • Ensures nursing judgments and plan are based on physical, psychosocial, cultural, and diverse needs
  • Delegates patient care responsibilities to other members of the healthcare team, when appropriate
  • Utilizes patient care equipment appropriately and safely. Monitors and reports any needed repairs and/or maintenance of clinical equipment
  • Completes all organizational and department-specific nursing/clinical and educational competencies
  • Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
  • Enhances professional growth and development through educational programs, seminars, etc.
  • Attends a variety of meetings, conferences, and seminars as required or directed
  • Regular, reliable, and predictable attendance is required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Graduate of an accredited School of Nursing
  • Currently licensed as an RN in the State of Massachusetts
  • BLS/CPR certification

Preferred Qualifications:
  • 1+ years of experience in an ambulatory care setting with telephone triage
  • Knowledge of various software applications such as Microsoft Word, Excel and Outlook, etc.
  • Proven excellent interpersonal, organization, and communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $40.00 to $55.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Skills Required

  • Graduate of an accredited School of Nursing
  • Currently licensed as a Registered Nurse in Massachusetts
  • BLS/CPR certification
  • At least 1 year of experience in an ambulatory care setting with telephone triage
  • Knowledge of Microsoft Word, Excel, Outlook, and similar software applications
  • Excellent interpersonal, organizational, and communication skills

What the Team is Saying

Optum Compensation & Benefits Highlights

  • Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
  • Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
  • Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.

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The Company
HQ: Eden Prairie, MN
160,000 Employees
Year Founded: 2011

What We Do

Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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Employees engage in a combination of remote and on-site work.

Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.

Typical time on-site: Not Specified
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