Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Summary:
Job Description:
KEY RESPONSIBILITIES:
- Lead cross-dock operations across a wide region, managing up to 30 employees and 7–10 site leaders.
- Ensure efficient movement of goods through the network to stores and customers, optimizing delivery schedules and lead times.
- Collaborate with supply chain teams to integrate cross-dock processes with inventory, fulfillment, and logistics functions.
- Manage 3PL providers for inbound/outbound logistics, ensuring service quality, cost control, and contract compliance.
- Maintain best practices for inventory handling, safety, and data accuracy.
- Track and report KPIs including productivity, cost, delivery performance, and customer satisfaction.
- Leverage WMS/TMS systems to improve operational visibility and efficiency.
- Support company initiatives such as store openings, new product rollouts, and geographic expansion.
- Coordinate with retail and merchandising teams to align distribution with demand.
- Drive continuous improvement in process efficiency, safety, and service quality.
- Oversee third-party delivery operations, focusing on timely, high-quality customer fulfillment.
SCOPE & IMPACT:
Oversees up to 10 cross-dock locations within a large geographic region. Influences operational cost-efficiency and on-time delivery performance for hundreds of retail locations and direct-to-customer shipments. Responsible for managing and ensuring compliance across multiple 3PL contracts, impacting transportation budgets and customer satisfaction. Directly supports strategic growth initiatives, including new store launches and regional expansions.
MINIMUM REQUIREMENTS:
- Bachelor’s degree in Supply Chain Management, Business, Operations, or a related field with 6-8 years of related (logistics, distribution, transportation) experience, or equivalent.
- 3+ years of multi-site or regional leadership experience.
- Experience managing third-party logistics (3PL) providers.
- Proficiency with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
- Strong understanding of cross-dock operations and last-mile delivery networks.
- Excellent communication and leadership skills.
- Ability to travel up to 50% of the time within the assigned region.
- Valid driver’s license.
PREFERRED REQUIREMENTS:
- Master’s degree in Supply Chain, Business Administration, or related discipline.
- Experience in the furniture or home goods industry.
- Lean Six Sigma or other continuous improvement certifications.
- Strong analytical skills and experience using data to drive operational decisions.
- Bilingual in English and Spanish is a plus.
SUPERVISORY RESPONSIBILITIES: Directly supervises 7–10 cross-dock site leaders. Indirectly oversees up to 30 total employees including warehouse staff and logistics personnel. Responsible for performance management, hiring, and development of site-level leadership.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Indicate any physical demands required to perform essential functions and/or work environments that the incumbent is subject to in performing the essential functions.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
Weekly Hours:
40Benefits for Employees in the US:
Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
More information can be found via: https://learn.bswift.com/la-z-boy
If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.
At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [email protected] or by calling 734-242-1444.
What We Do
La-Z-Boy Incorporated brings the transformational power of comfort to people, homes, and communities around the world—a mission that began when our founders invented the iconic recliner in 1927. Today, we operate as a vertically integrated furniture manufacturer and retailer, committed to uncompromising quality and compassion for our consumers. Our Retail segment consists of 184 company-owned La-Z-Boy Furniture Galleries® stores and is part of a broader network of over 350 La-Z-Boy Furniture Galleries®, serving customers nationwide when coupled with La-Z-Boy.com. Joybird®, an ecommerce retailer and manufacturer of modern upholstered furniture, has 12 stores in the U.S. In our Wholesale segment, we manufacture comfortable, custom furniture for our Furniture Galleries® and a variety of retail channels: England Furniture Co., which offers custom upholstered furniture, and casegoods brands Kincaid®, American Drew®, and Hammary®, which provide pieces that make every room feel like home. The La-Z-Boy Incorporated state-of-the-art, LEED-certified world headquarters is located in Monroe, Michigan. This location along with our Innovation Center in Dayton, Tennessee, and all our North American manufacturing locations all represent our commitment to the environment—we integrate sustainable business practices to reduce the impact of our operations. Being a great employer isn’t limited to our sustainability or record-breaking safety performance; it also means being a good corporate citizen. In FY 2023, La-Z-Boy Incorporated and the La-Z-Boy Foundation granted more than $3 million to non-profit organizations through monetary and in-kind donations. Our signature partnership with Ronald McDonald House Charities® (RMHC®) helps give families a comfortable home away from home while their children receive much-needed medical care, as we’ve donated more than 15,000 pieces of furniture to RMHC® homes. Join our team to impact the world through comfort.
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