We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
Under the direction of the Divisional Vice President, the Regional Vice President (RVP) is responsible for the operation and results of 40 -130 stores with a total revenue of $150M-$200M within a designated area. Key areas of responsibility include directing the business and financial strategies for their region including delivering outstanding service to our clients, providing exceptional leadership to our staff, demonstrating expertise within our industry, and effectively contributing to company growth. The RVP is responsible for leading their regional team with the express purpose of meeting or exceeding sales, profitability and EBITDA targets. The RVP is a key member of the Operations Leadership Team and responsible for the development and performance of all market management in their region and for instilling the Boyd Group’s Mission, Vision and objectives within their teams.
Key Job Responsibilities
People:
- Develop Market Managers and other key employees to understand the company mission to WOW every customer and be the best and ensure staff is following standard operating procedures (SOPs).
- Lead manpower planning and staffing initiatives in the region to ensure appropriate staffing levels.
- Develop an employee engagement strategy and build a culture of accountability through ongoing recognition and documentation of exceptional and substandard performance.
- Assess leadership talent, develop employees to take on greater responsibility and improve performance and actively manage leadership changes.
- Understand and ensure brand standards are met and maintained across markets and each location.
- Provide an equitable and inclusive work environment in which employees can perform at their best
- Stay up to date on current industry information and new trends through completion of required continuous education.
Safety:
- Reinforce all company safety programs and ensure safety of all employees through a clean and safe working environment by meeting company compliance standards for safety; including the use of personal protective equipment.
Customer Service:
- Establish a service excellence culture and build plans to deliver consistent execution of the WOW (Wow Operating Way) in all locations. Regularly monitor the evaluation process for shop performance to ensure teams are following standard operating processes as part of a systematic onsite assessment.
- Set regional goals for meeting Client Performance Goals. Actively foster positive client relationships through responsive communication and performance reviews with location managers.
- Actively engage with the Continuous Improvement team to improve employee and business performance and to ensure operational consistency.
- Develop a process to understand shop level performance and monitor monthly operational reviews (WoW ready Assessments) and audits (in-person) led by Market Managers.
- Monitor customer service performance and ensure Market Managers are achieving service expectations through active involvement in the resolution of customer concerns.
- Establish systems to monitor and manage workload within a region by effectively metering the business across the designated markets.
Growth:
- In alignment with Company direction, develop and implement clear strategy and plans to achieve financial targets and key performance metrics to align with company goals and objectives.
- Proactively communicate company directions and plans with team members with the express purpose of driving key initiatives and meeting performance expectations.
- Lead by example by personally participation in external marketing and team building activities and set the expectation of the direct report team to do the same as needed.
- Partner with the Business Development team and work to achieve the growth objectives of the assigned Region.
Education and/or Experience Required (including certifications)
- 15 Years in increasingly responsible roles in Business Operations in high volume, multi-site retail or service organization
- Bachelor’s degree in Business Administration, Logistics, Engineering, or other industry-related field preferred
- 7 Years Leadership experience required
- Automotive industry or retail experience preferred
Required Skills/Abilities
- Ability to work in a fast-paced changing industry
- Ability to use data to project trends and improve business operations and financial performance E
- Excellent written and oral skills, both in presentation and development of materials; ability to present and influence credibly at all levels in an organization
Other Requirements
Internal Qualifications:
- Must have at least 3 years as a Market Manager or related multi-unit leadership
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Compensation Details:
Expected Salary Range $180,000 - $230,000 / year
What We Do
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services
