Service Center
Orlando - E Colonial
JOB SUMMARY
Caliber Collision has an immediate job opening for a Regional Vice President, Operations (RVP) to direct and lead Regional and/or Center operations (production and administrative) of the assigned Region(s) by establishing and maintaining company goals and standards for performance, growth and customer service through activities and services to support and measure the success of individual centers and the overall region. The Regional Vice President will also Provide direction and leadership to ensure all Caliber locations to include acquired, Brownfields and Greenfields are fully operational and integrated to the Caliber culture, Identify, analyze & correct negative business trends using tools such as monthly Scorecard reviews and S.M.A.R.T. action plans for General Manager’s to address systemic and tactical issues and resolve center customer & client opportunities in a timely manner.
Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber’s more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day.
By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.
BENEFITS OF JOINING THE CALIBER FAMILY
- Benefits from day one When you join Caliber, you’ll become immediately eligible for medical, dental and vision
- Industry Comparable Pay – Paid weekly
- Paid Vacation & Holidays – Begin accruing day 1
- Career growth opportunities – We promote from within!
- Paid Skilled Trainings and Certifications – I-CAR and ASE
KEY RESPONSIBILITIES:
- Provide direction and leadership to ensure all Caliber locations to include acquired, Brownfields and Greenfields are fully operational and integrated into the Caliber culture.
- Provide clear expectations and necessary tools, training & information for each Center Manager
- Ensure all steps in the Owner’s Manual are understood, implemented, and consistently applied
- Establish specific performance metrics and hold CMs accountable through feedback & timely reviews
- Recognize and reward good performance through timely and specific feedback; encourage teammate professional growth & career development
- Identify, analyze & correct negative business trends using tools such as monthly Scorecard reviews and S.M.A.R.T. action plans for CMs to address systemic and tactical issues
- Resolve center customer & client opportunities in a timely manner
- Mitigate risk; recognize and proactively manage potential issues: Teammate, Safety, Client, Facility, etc.
- Develop “on the ground” relationships with potential acquisition and brownfield targets in support of the Chief Development Officer, including
- Source, grow and maintain regional client & dealership relationships; capitalize on market opportunities
- Performs other duties as assigned
REQUIREMENTS:
- 10+ Years of technical experience in collision repair or estimating
- Previous leadership experience required
- Must have a valid driver’s license and be eligible for coverage under our company insurance policy
- Ability to travel throughout the market as needed
ABILITIES/SKILLS/KNOWLEDGE
- Advanced understanding of Collision Estimatics
- Must have prior experience with CCC1
- Ability to report on financials a must.
- Advance understanding and knowledge of the repair process/procedures
- Be able to understand instructions – written and verbal
- Can prioritize competing tasks and adapt easily to a fast-paced environment
- Ability to provide personable, friendly customer service to internal and external customers
- Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
Caliber is an Equal Opportunity Employer
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What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
