Regional Vice President, Operations

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Regional Vice President (VP), Operations will oversee the overall direction and administration of operational departments associated with all programs and services provided within a specific region, ensuring a high level of service delivery for members and facilitating client relationships and interactions. Specific areas of responsibility include the oversight of performance applicable to the specific region of our network management, business implementation, customer service center operations, Member services/appeals and grievances, community and Client engagement, project management, and quality assurance teams. This individual will also assume full responsibility for performance management, accountability, and support of training and development for staff within their region.

Candidate must reside in Central or Eastern region. Remote/Work From Home

This role does require travel up to 30%.

What you’ll do:

• Provide strategic leadership and management that reflects MTM’s mission, vision, and core values

• Provide leadership that encourages employee productivity and responsiveness to the needs of both internal and external stakeholders

• Promote the effective supervision, management, motivation, succession planning, performance management, development, and training of all employees

• Drive both operational and financial improvement

• Formulate and implement business plans, tactics, and strategies to provide efficient, effective, and compliant operations that not only meet short-term objectives but ensure long-term growth and success

• Develop and implement adequate measures to meet the operational needs of the company to efficiently utilize resources and maintain an effective system of operational processes and measurement of outcome

• Oversee the financial budget and cost containment initiatives

• Increase member/passenger and transportation/medical provider quality satisfaction to support Client retention and growth opportunities

• Work collaboratively with internal and external business partners to successfully acquire and execute profitably on new and existing business opportunities

• Regular meetings with department leadership, peer departments and businesses served 

• Oversee process and procedure development guidelines, including backup plans

• Stay current on all technology and optimal use within the department

• Lead program implementations that are in alignment with strategic and operational plans while ensuring efficient and compliant delivery of all contracts

• Develop and implement a structured performance review process to evaluate balanced metrics and ensure departmental goals are achieved

• Ensure the implementation and compliance of company policies, procedures, and directives in alignment with state and federal regulations

• Use data analytics, reporting tools, and KPIs to identify potential compliance deficiencies and streamlining opportunities

• Gain an in-depth understanding of how contract verbiage and requirements should be applied to operational processes of the organization and drive accountability for compliance for respective region

• Other duties as assigned

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D. equivalent

• Bachelor’s degree or equivalent work experience

• 10+ years of progressive healthcare operations leadership experience at the Director level, or above, within regulated healthcare environments, such as: Medicaid, Medicare, or government-sponsored health programs, managed care organizations (MCOs), health plans, or healthcare services organizations operating under state or federal oversight

• 8+ years of experience leading large, multi-layered teams (minimum 30+ employees), including direct leadership of managers and indirect oversight of frontline staff

• Proven experience overseeing the delivery of healthcare services under contractual obligations, including: service level agreements (SLAs), regulatory and compliance requirements, performance guarantees and corrective action plans

• Direct experience supporting or managing state-issued healthcare contracts (e.g., Medicaid, public health, or other government-funded programs)

• Experience developing and managing relationships with healthcare stakeholders, including: State agencies, Health plans or payers, providers, vendors, or subcontracted partners

• Must possess a valid driver’s license

Skills:

• Excellent interpersonal skills and ability to work with both internal and external stakeholders at all job levels

• Knowledge of managed care, quality improvement, and contracting

• Ability to acquire in-depth knowledge of MTM operations

• Data analysis and interpretation skills, problem solving skills

• Ability to schedule, organize and prioritize multiple tasks

• Knowledge of budgets and cost analysis

• Excellent communication skills

• Ability to handle questions and resolve issues in a constructive manner

• Ability to analyze data, developing trend analysis and comparison reports

• Moderate to advanced computer skills

• Ability to maintain high level of confidentiality

• Regular attendance is required

Even better if you have...

• Certified Project Management Professional or Associate Certification desired (PMI) preferred

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Salary Min: $190,000

Salary Max: $240,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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