About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Summary
The Regional Vice President of Operations (RVP) is primarily responsible for overseeing the day-to-day operational functions of Thrive managed services delivery process and senior engineering within the specified region. The role includes direct supervisory management of Thrive’ Senior Engineering teams in the UK. The RVP is responsible for ensuring that the regional service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive’s managed services products and service level agreements for managed services clients.
Primary Responsibilities
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Motivate and coach both management and individual contributors within service delivery region
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Ensure that the service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive’s managed services products and service level agreements for managed services clients
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Maintain daily, weekly and long term work plan to ensure that goals are met and improvement is made when possible
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Oversee inbound client support calls for specific managed service products and for specific high profile managed service clients when necessary
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Conduct annual performance appraisals for Regional Service Delivery and Senior Engineering Directors
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Manage on-going audit of managed services platforms to ensure clients configuration meets specification of Thrive standards
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Uphold procedural requirements around prioritization, communication, documentation, escalations, etc.
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Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management
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Identify and improve inefficient processes and functions
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Work seamlessly with Thrive’s account management teams to ensure highest levels of client satisfaction are met with clear identification of opportunities to improve technical services/support.
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Serve as escalation point for service delivery issues
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Ability to adjust priorities and balance responsibilities in a fast-paced environment
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Interact with all Remote and Field Support teams to provide efficient and positive workflows
Qualifications
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Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience.
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7-10 years of managerial experience; managed services experience essential.
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Technical subject matter expert on MSP products as they relate to Thrive’s service catalog.
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Experience managing complex projects, clients, partners, and organizations.
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ITIL certification and practice preferred.
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Proven experience managing remote resources and large teams.
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Strong written and verbal communication skills.
Thrive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thrive and has not been reviewed or approved by Thrive.
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Leave & Time Off Breadth — Paid annual leave and holidays are positioned as part of the standard offering, which can strengthen total rewards beyond base pay. Flexible schedules are also described as available, supporting work-life needs.
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Retirement Support — A 401(k) with company match is explicitly included in the benefits package, indicating employer participation in long-term savings. This feature can meaningfully add to overall compensation value for eligible employees.
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What We Do
Thrive is a leading provider of NextGen managed services designed to drive business outcomes through application enablement and optimization. The company’s Thrive5 Methodology utilizes a unique combination of its Application Performance Platform and strategic services to ensure each business application takes advantage of technology that enables peak performance, scale, and security. Hundreds of clients rely on Thrive to drive operational efficiencies, security compliance, high availability, and hardened reliability, both on-premise and in the Cloud. The company’s proven approach to managed services enables enterprises all of sizes to realize their goals, for today and tomorrow.
