Regional Transitional Manager - Texas

CWS Purpose: “Enhancing Lives the CWS Way”

CWS Values:

Honoring Our Word  

Do what you say you will do.

• Employ thoughtful and careful consideration when making a commitment.
• Take ownership of your commitment.
• Follow through on promises consistently.

Ethical Dealings are Paramount  

Do the right thing all the time, every time.

• Be open and honest in all situations, especially when it’s difficult to be so.
• Respect confidentiality and protect privacy.
• Put other employees, residents, and investors before yourself.
• Charge fair and appropriate fees to our investors.

A Respect for People  

Treat others the way you want to be treated.

• Use honest, thoughtful, and specific communication.

• Be responsible for how you are heard.
• Be transparent and inclusive.
• Share information timely and consistently.
• Have empathy — search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability  

Bring value to our employees, residents and investors in a company designed for the long term.

• Promote mindful spending.
• Be efficient.
• Be forward thinking.
• Grow with courage.
• Be team oriented.

A Demand for Excellence with a Sense of Urgency  

Be intentional. Be accurate. Be timely. CARE.

• Go above and beyond.
• Get after it.
• Hold yourself and each other accountable.
• Inspect what you expect.
• Communicate what matters most.
• Delight the customer.

The Regional Transitional Manager is responsible for managing the operations and maximizing the financial value of an apartment community on a temporary basis, with an emphasis on effectively managing, marketing, and maintaining the physical asset in accordance with CWS Apartment Homes, LLC policies, procedures and standards.  An associate in this position will be assigned by the Vice President of Operations to manage various properties in a region or regions, typically for a short-to-medium term assignment, though long term assignments are possible. The RTM may be assigned to work in the absence of the current Community Director or at an underperforming asset with critical needs such as improved leasing activity to ensure optimum performance while maintaining expense control.  Expected travel for the RTM position is 100%.

Essential Job Functions:

• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values daily.
• Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting all business activities. 

Facilitate leasing activity and leasing improvements as needed for the community

• Oversee the Assistant Community Director and Leasing Consultants use of phone techniques, tracking and follow-up, application verification and notification, lease paperwork preparation, move-in procedures, and apartment tour procedures
• Recommend rent changes, renewal increases, and concessions to the Revenue Manager
• Ensure all leasing practices meet federal, state, and local law requirements

Implementation of strategic marketing plans and execution thereof

• Ensure that each member of the leasing staff is knowledgeable of the overall market
• Develop overall marketing strategies and facilitate the participation of the leasing staff in all marketing programs
• Evaluate the effectiveness of all advertisements

Develop and execute the property’s operations budget

• Prepare the annual property operations budget by using the approved budget as a guideline
• Monitor expenses to approved budget

Maintain positive resident relations and retentions program

• Establish and maintain renewal programs, daily resident services, and concierge programs
• Monitor service requests and follow-up programs
• Monitor notices to vacate and ensure all efforts have been made to boost resident retention

Supervise and lead all on-site staff

• Recruit, interview, and hire community staff
• Evaluate on-site team member performance annually and coach/counsel team members as needed
• Ensure regular and consistent training of all team members

Monitor make-ready status on vacant units

• Establish and maintain efficient systems for scheduling necessary work in make-ready apartments to minimize down time and ensure make-ready units meet leasing objectives
• Ensure the overall quality of make-ready units meet CWS standards

Monitor service requests

• Ensure service request response is prompt
• Ensure service requests are completed properly the first time
• Establish and maintain systems for service requests and follow-ups

Achieve maximum performance regarding accounts receivables

• Ensure all rent and other income due to the property is collected
• Ensure all receivables are recorded properly
• Ensure all monies are deposited to the bank timely

Achieve maximum performance regarding accounts payables

• Approve and code expenses
• Enter invoices into the accounts payable system
• Ensure the timely payment of invoices
• Maintain and reconcile the petty cash debit card account

Monitor payroll reporting

• Ensure the proper use of the time clocks
• Review punch detail reports with individual staff members
• Prepare monthly bonus and commission reports

Successful execution of Risk Management Programs and Emergency Procedures

• Implement and maintain the CWS Risk Management Programs
• Respond to community emergencies and document any damage and/or accidents involving residents and team members
• Plan and participate in regular safety meetings

Job Qualifications:

• Extensive leasing experience with both stabilized and lease up assets
• Yardi software experience (required)
• Microsoft Office and Outlook software experience (preferred)
• Strong verbal and written communication skills
• Ability to adhere to a variable work schedule, including weekends and emergencies as required
• Ability to adhere to company policies, procedures, and practices
• Ability to establish and maintain effective working relationships
• Ability to create and maintain a professional and ethical atmosphere
• Possess a valid driver’s license with good driving record and current automobile insurance (required)
• Strong supervisory/managerial skills
• Strong word processing and spreadsheet skills
• High school diploma, 2-4 years of college is strongly preferred
• Extensive knowledge of property management with 2-4 years of manager level and leasing experience
• Ability to travel extensively with minimum notice

This job description is not an all-inclusive list of duties and responsibilities. CWS may add or change responsibilities in order to meet business and organizational needs.