Regional Training Team Lead (Central Region)

Job Description

As a Regional (Central European Region) Training Team Lead, you will bridge the gap between our regional training strategy and hands-on training delivery. In this role, you’ll manage a team of Training Specialists, overseeing the rollout of training programs that meet both global and regional standards. You’ll play a vital role in enhancing the onboarding experience, supporting ongoing coaching, and ensuring the team’s effectiveness through data-driven insights and feedback loops. This is a dynamic role where leadership and a focus on continuous improvement are key.

What you will do
Team Leadership & Development:

• Lead and mentor Training Specialists within the region, fostering a supportive environment that encourages skill development and continuous learning.
• Collaborate with the Regional Training Manager to align the team’s activities with the broader regional training goals and organizational standards.
• Conduct regular performance reviews, coaching sessions, and feedback to ensure Training Specialists are equipped to meet the team’s objectives and grow professionally.

Training Program Execution:

• Oversee the delivery of onboarding and ongoing training programs, ensuring all training content is up-to-date and aligned with global standards.
• Partner with Training Specialists to ensure workshops and sessions are engaging and adapted to meet the diverse learning needs of Support Associates.
• Implement and support coaching practices to help Specialists deliver impactful, real-time guidance to Support Associates.

KPI Monitoring & Continuous Improvement:

• Track key training metrics and performance indicators, working closely with Training Specialists to continuously assess and improve the effectiveness of training programs.
• Analyze team performance data to identify trends, address training gaps, and make data-driven adjustments to enhance the learning experience.
• Provide regular updates to the Regional Training Manager on team performance, highlighting successes, challenges, and recommendations for program adjustments.

Collaboration & Communication:

• Act as a key liaison between Training Specialists and the Regional Training Manager, ensuring that communication flows smoothly and team needs are addressed.
• Coordinate with cross-functional teams, including Content and Quality, to ensure training initiatives align with operational goals and reflect up-to-date practices.
• Gather and relay feedback from Training Specialists to influence the development of new content and improvements to existing programs.

Our humble expectations

• Team Leadership in Training: Ability to lead a team, with a focus on coaching and supporting professional development.
• Training Program Management: Skilled in managing and overseeing the implementation of training programs with attention to both global alignment and local relevance.
• Performance Tracking & Analysis: Proficient in using KPIs and other performance metrics to assess training effectiveness and identify areas for improvement.
• Instructional Design: Experience in supporting the development and adaptation of training content, with a solid grasp of adult learning principles.
• Adaptable & Culturally Aware: Able to balance global objectives with regional needs, adapting training delivery to resonate locally.
• Clear Communication: Strong communicator who can bridge the needs and goals of Training Specialists with those of the broader organization.
• Problem-Solver: Proactive in identifying and addressing gaps in training, with a focus on creating practical, scalable solutions.
• Collaborative: Works effectively with cross-functional teams, ensuring that training programs are aligned and beneficial across the board.
• Ownership & Accountability: Takes responsibility for team success, continuously seeking to improve the team’s impact on Support Operations.
• Result-Oriented Execution: Focused on achieving tangible results in training quality and Support Associate performance.
• Feedback-Driven: Actively seeks and integrates feedback from team members and stakeholders to improve training programs and processes.

We are happy to recieve your application till the 12th of March. Also, please note, that we are looking for colleagues who reside in the Central European Countries only (Poland, Croatia, Slovenia, Slovakia, Hungary, Serbia, Czechia, Austria) and are able to speak at least one of the local languages.