MSX Company short Overview :
For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as:
- Dealer Performance Improvement
- Repair Optimization
- Consumer Engagement
Training Delivery
- Conduct Training of participants based on training needs identified for the assigned territory (local as well as central requirements)
- Trainings can be in form of Class room training (CRT), Virtual training (VLT), On the Job training (OJT), e-learning modules (through LMS), Coaching and Mentoring
Measuring Training Effectiveness
- Identify competency gaps – product knowledge, process knowledge, functional skills, customer experience for assigned manpower and work towards closing gaps through training
- Conduct role-plays, OJTs, audits and assessments of the assigned manpower (Pre-training and Post training effectiveness)
Training MIS and Database Management
- Preparation of Training Calendar coordinating with Regional and SHQ stakeholders as per std format
- Submit training coverage reports, assessment reports, audit reports and analysis as per std formats
- Engineer Preferred (BE/B.Tech) – with min 3 years of relevant experience in Training, Adult Learning & Development
- Graduate – with min 5 years of relevant experience in Training, Adult Learning & Development
- The incumbent is expected to deliver trainings at various locations for following participants – Dealer Internal Training Leads (Sales Coach), Dealer Front-end Sales Manpower and other critical profiles
- Complete the Man days of training
- Compile and Present Training Reports and tracking Training Effectiveness through Periodic Audits
- Ensure that training coverage is in line with KPIs and Training Need Analysis
- Basic & Advanced Automotive Technology
- Automotive retail process knowledge
- Knowledge of Automotive Allied Businesses (Insurance, Finance and Used Car Business etc)
- General awareness of Indian Auto Industry (Size, Players, Segments, Products, Market Share)
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Skills Required
- Engineer Preferred (BE/B.Tech) with min 3 years of relevant experience
- Graduate with min 5 years of relevant experience in Training, Adult Learning & Development
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
-
Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
-
Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
