https://www.msxi.com/en/
At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.
About the Role
We are looking for a dynamic Regional Training Manager (RTM) to drive the capability development of dealership sales teams across the assigned region. The role involves managing end-to-end training initiatives for both EV and ICE vehicle portfolios, ensuring sales process excellence, product knowledge enhancement, and improved dealership performance through training, coaching, and capability-building interventions.
Key Responsibilities
- Prepare and execute the regional training calendar aligned with business objectives.
- Conduct Training Need Analysis (TNA) and identify capability gaps across dealership manpower.
- Deliver training programs on:
- Sales Process & Retail Excellence
- Product Features & Benefits
- EV & ICE Vehicle Technology
- Customer Experience & Lead Management
- New Product Launches
- Ensure training nominations, participation, and completion as per plan.
- Conduct on-the-job coaching and field mentoring for dealership sales teams.
- Manage training interventions across multiple dealerships and manpower categories.
- Coordinate with OEM, regional sales teams, and dealership stakeholders to drive training effectiveness.
- Measure training impact through assessments, certifications, field observations, and business performance metrics.
- Maintain training MIS, reports, attendance records, and effectiveness dashboards.
- Graduate/Diploma holder from a recognized institution.
- 7-8 years of overall experience in the Automotive Industry.
- Minimum 4-5 years of experience in automotive training, preferably in the Passenger Vehicle (PV) segment.
- Prior dealership sales, retail operations, or dealership training experience preferred.
Required Skills & Knowledge
Functional Knowledge
- Automotive Sales Process
- Product & Technical Features
- EV & ICE Vehicle Knowledge
- Customer Experience & Retail Operations
- Training Need Analysis and Coaching
Technical & Language Skills
- MS Office Tools Proficiency (PowerPoint, Excel, & other tools)
- Reporting & MIS Management
- Proficiency in English and Regional Language.
Behavioural Competencies
- Excellent Communication & Presentation Skills
- Stakeholder Management
- Team Management & Coaching
- Analytical & Problem-Solving Ability
- Professional Grooming & Interpersonal Skills
- Strong Planning & Execution Capability
Other Requirements
- Willingness to travel extensively within the assigned region.
- Ability to manage multiple dealership locations and large sales teams.
- Strong focus on training effectiveness and business impact.
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Skills Required
- Graduate or diploma holder from a recognized institution
- 7–8 years of overall experience in the automotive industry
- 4–5 years of automotive training experience
- Passenger vehicle segment experience
- Dealership sales, retail operations, or dealership training experience
- Knowledge of automotive sales processes, product and technical features, and EV and ICE vehicle technology
- Knowledge of customer experience, retail operations, training-needs analysis, and coaching
- Proficiency with Microsoft Office tools, including PowerPoint and Excel
- Reporting and MIS management skills
- Proficiency in English and a regional language
- Strong communication, presentation, stakeholder management, team management, coaching, planning, and execution skills
- Willingness to travel extensively within the assigned region
- Ability to manage multiple dealership locations and large sales teams
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
-
Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
-
Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
