The RTO Manager runs a Regional Technology Office as its own business: winning new work, estimating it, and delivering it profitably. This is a combined sales and operations leadership role. The manager is responsible for the office's revenue, margin, and customer relationships, and leads a team of project managers and field technicians.
The right candidate has hands-on experience across our full range of services, including structured cabling (copper and fiber), access control, and video surveillance (CCTV). They can walk a site, scope the work, build the estimate, close the deal, and make sure the job is installed right. Estimating support is available, but our most successful RTO Managers prepare many of their own bids.
Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401K and IRA Retirement Savings
- Company Vehicle/Vehicle allowance
- Phone/Laptop
Key Responsibilities
Sales and Business Development
- Find and develop new leads through networking, cold outreach, general contractor and end-user relationships, industry events, and referrals.
- Bring on new customers and grow revenue from existing accounts by identifying additional work, service agreements, and follow-on projects.
- Build and manage a sales pipeline that supports the office's revenue targets and keep the CRM current.
- Represent the company in customer meetings, site walks, bid reviews, and presentations.
- Negotiate contracts, change orders, and pricing within company guidelines.
- Review RFQs, RFPs, drawings, and specifications to understand scope, deliverables, and risks.
- Conduct site surveys and walk-throughs to confirm conditions and quantities.
- Prepare complete estimates for copper, fiber, access control, and CCTV projects, including material takeoffs, labor hours, equipment such as lifts, permits, and subcontracted work.
- Work with company estimators on larger or more complex bids and review their work for accuracy.
- Identify scope gaps, conflicts, and clarifications, and submit RFIs before bid deadlines.
- Write clear proposals with defined scope, exclusions, and assumptions.
- Oversee day-to-day office operations, including scheduling, resource allocation, and job assignments across projects.
- Make sure projects are delivered on time, on budget, and to code, including NEC, NFPA, IBC, UL 325, and local AHJ requirements.
- Run project kickoffs and hand off sold work to project managers with accurate budgets and scope.
- Review job progress, labor tracking, and job costing weekly, and correct course on projects running over budget.
- Manage change orders, punch lists, closeout documentation, and as-builts.
- Maintain safety standards and OSHA compliance across all field work.
- Manage vendor and distributor relationships, material purchasing, and subcontractors.
- Lead, coach, and develop project managers and field technicians.
- Hire, train, and retain qualified staff, and plan staffing to match the office's workload.
- Set clear expectations, review performance, and address issues directly.
- Promote certifications and technical training across the team.
- Own the office P&L, including revenue, gross margin, labor utilization, and overhead.
- Build and manage the annual budget and sales forecast.
- Monitor billing, unbilled work, and collections to keep cash flow healthy.
- Report office performance to regional and executive leadership.
Estimating
Operations and Project Delivery
Team Leadership
Financial Responsibility
Required Qualifications
Experience
- 8+ years in low-voltage, security, or technology integration, with at least 3 years in a management role responsible for both sales and operations.
- A proven record of finding, winning, and growing customer accounts.
- Experience managing a P&L or an office budget, with accountability for revenue and margin.
- Experience leading project managers and field technicians.
- Structured cabling (copper): Category 5e/6/6A design, installation, termination, testing, and certification. Familiarity with plenum, riser, and outdoor-rated cable, pathways, and TIA standards.
- Fiber optics: Single-mode and multimode, inside and outside plant, splicing, termination, OTDR and power-meter testing, and enclosure and panel design.
- Access control: Door hardware (electric strikes, maglocks, exit devices, REX), controllers and expansion boards, readers, intercoms, gate and barrier-arm operators, and code requirements for egress and life safety.
- Video surveillance (CCTV): IP camera selection and placement, NVRs and VMS platforms, PoE, surge protection, pole and exterior mounting, and license plate recognition.
- Networking basics: IP addressing, PoE budgets, switches, and working with customer IT and networking teams.
- Able to read and interpret construction drawings, specifications, and RFQs.
- Able to build accurate estimates for material, labor, and equipment independently.
- Strong written and verbal communication, including writing proposals and presenting to customers.
- Comfortable with CRM, estimating, and project management software, plus Microsoft Office.
- Organized and able to balance selling, estimating, and running the office at the same time.
- Valid driver's license and a clean driving record.
- Able to visit job sites, climb ladders, and work around active construction.
- Able to pass a background check and drug screen.
Technical Knowledge
Skills
Other Requirements
Preferred Qualifications
- BICSI RCDD or Technician certification.
- Manufacturer certifications for access control and video platforms (for example Avigilon, Genetec, Lenel, Software House, Axis).
- Fiber certifications such as FOA CFOT.
- A state low-voltage, alarm, or electrical contractor license, or the ability to obtain one.
- An existing network of general contractors, end users, and facility managers in the region.
- Experience with enterprise, multi-site, or national-account customers, including logistics, industrial, healthcare, or government facilities.
Work Environment and Compensation
- Reports to: Director, and Senior Director of the RTOs
- Location: Based at the Regional Technology Office, with regular travel to customer sites and job sites in the region.
- Travel: About 25–40% local and regional travel. Occasional overnight travel for customer meetings or company events.
- Schedule: Full-time. Some evening or weekend availability may be needed for customer needs or critical projects.
- Physical requirements: Able to walk job sites, climb ladders, work at heights on lifts when needed, and lift up to 50 lbs.
- Compensation: Base salary plus performance incentives tied to office profitability, bookings, and new customer growth.
How Success Is Measured
The RTO Manager is evaluated on the office's financial results and on the pipeline that sustains them.
Measure
What it shows
Office net P&L vs. budget
Whether the office is profitable and on plan
Revenue and bookings vs. target
Whether enough work is being sold
Gross margin on completed projects
Whether estimates are accurate and jobs are run well
New customers added
Whether the manager is growing the customer base
Pipeline value and bid win rate
Whether future revenue is lined up
Technician billable utilization
Whether the team's time is turning into revenue
Unbilled work and collections
Whether completed work is turning into cash
Safety record and customer satisfaction
Whether work is done safely and customers come back
Skills Required
- Minimum high school diploma or GED
- College education or degree
- 3-5 years of combined field, project management, or sales experience in the local structured cabling or technology market
- Extensive local business contacts and relationships
- Proficiency with personal computers, email, spreadsheets, databases, and Microsoft Office
- Excellent written and verbal communication skills
- Strong attention to detail, organization, and follow-up skills
- Strong general and project management skills and experience
- Excellent new business development skills
- Expert knowledge of project management and quality management processes
Wachter, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wachter, Inc. and has not been reviewed or approved by Wachter, Inc..
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Healthcare Strength — Health coverage is characterized by 100% employer-paid medical, dental, vision, and core protection benefits, with Teladoc included. Feedback suggests this breadth and zero-premium structure is a standout value, especially for families.
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Affordable Benefits — Total cost to employees for core health coverage is often described as fully paid across employee and family tiers. Feedback suggests this materially boosts perceived total compensation despite mixed views on base pay.
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Retirement Support — A company-matched 401(k) is positioned as part of the standard package. Feedback suggests this provides longer-term savings support alongside day-to-day benefits.
Wachter, Inc. Insights
What We Do
Wachter is on the cutting-edge of technology and infrastructure installation and has been since 1930. Wachter is a Cisco Gold Certified Partner. We’re committed to the exceptional service and forward thinking that lets us provide leading technologies to meet diverse client needs.
