Regional Technical Specialist, Operations

Regional Technical Specialist, Operations - Santa Ana, Costa Rica

Are you tech savvy and enjoy helping customers?  Ready to use your talent for one of the world’s largest FinTech organizations? Do you want to work for a global business that is committed to moving money for the better?  Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Regional Technical Specialist!

Western Union powers your pursuit.

As a Technical Operations Specialist, you’ll be the go-to guru for our agent’s tech needs. From optimizing business software to keeping our Agents operating top-notch, you’ll ensure everything runs like clockwork, with a dash of innovation and urgency. 

Role Responsibilities

• As a Regional Operations Specialist, you’ll be the go-to guru for our tech needs 
• From optimizing business applications, products and services to making sure to protect the business on a day to day basis.  
• Tech Operations Master: Keep our business tools (WUPOS, RMO Platforms, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy and supporting our agents to minimize downtime and achieve operational excellency.
• Data & System analytics support by observing trends when implementing new tech and products/solutions. 
• Tech Support Hero: Solve day-to-day technical issues, whether it’s software woes, hardware failures or cloud service conundrums 
• Front-End Fun: Support our robust agent landscape with basic hardware and troubleshooting systems. 
• Network Support: Own and support our RMO only networks by establishing strong relationships with our partners and providing top notch support to ensure operability whilst working with partners to maximize per location production (volume and revenue).

Role Requirements

• Tech-Savvy: You’re great with IT systems, cloud solutions, networking, and web hosting 
• Soft Skills: Work with a diverse sales team and various agents with courtesy, professionalism and passionate dedication to help the region achieve our strategic goals and objectives.
• Software Wizard: You know your way around business tools like PowerBI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat. 
• Bonus Dev Skills: HTML, CSS, and JavaScript—if you know them, you’re golden. 
• Quick Study: New tech doesn’t intimidate you.
• You love learning and mastering new tools.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.