Job Description:
The jobholder is responsible for providing to Asia Pacific region Customers first line support on Maintenance & Engineering Technical Data to obtain/maintain a high level of customer satisfaction.
This includes familiarization/ training to ensure efficient use of the technical data by Customers. Also acquiring customers feedback on Airbus Technical data products, support and services in order to identify issues and/or subjects for continuous improvements.
1. Answers, as first line Support, the Technical Data queries from internal and external customers and ensures queries to be handled in expedite manner.
2. Communicates/Coordinates with the Airbus Headquarter organization on issues including regular reporting.
3. Provides Technical Data familiarization course and refresher training to region customers, MRO or Airworthiness Authorities.
4. Acquires; analyses customers feedback needs and requirement for continuous improvements of products and services.
5. Organizes and coordinates regional Technical Data workshops, conferences in collaboration with the Airbus Central departments.
6. Ensures regular communication towards operators promoting new and/or enhanced products/services.
7. Support local Airbus teams with topics related to Technical Documentation.
8. Provides dedicated briefing on Technical Data products & services for sales support.
9.Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct.
10. Carry out any other task as directed by the superior.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Customer Services Sdn BhdEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Technical Data & PublicationsBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Top Skills
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.
Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
