Regional Team Lead

WHO WE ARE: 

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT/AV provider and are proud to deliver our services through global simplicity with trusted transparency.

 WHAT YOU'LL DO:

The Regional Team Lead will have responsibility for the leadership, mentoring and development of a team of field technicians in a specific geography. Involved in the day-to-day installation activity the regional team lead will provide guidance on how to deliver projects to the EOS standard. When required the regional team lead will provide the necessary training to ensure EOS standards are maintained and ensure a training program is in place to address ongoing development of the team.

Other areas of responsibility include:

• Build trust between team members.
• Inspire and motivate teamwork for achieving goals.
• Influence valuable changes.
• Be open to new ideas coming from team members.
• Consult frequently with key team members.
• Establish an open discussion for decision-making.
• Distinguish the team from others – create an identity for the team
• Train new resource on EOS/client standards
• Participate in the development of the EOS/client standards providing ideas on how they can be improved
• Ensures all employees receive the appropriate training and education, including ongoing compliance training.
• Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
• Practices cost improvement strategies, maintaining profitability and growth of area.
• Provide support to the PMO team in the correct selection of field resource to ensure successful project delivery
• Implements location-specific and area quality goals and action plans in order to achieve quality standards.
• Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
• Participate in the hiring of new field resource
• Ensures all employees receive the appropriate training and education, including ongoing compliance training.

 WHAT YOU NEED TO SUCCEED

• Must have experience leading teams of AV Technicians
• 5 years' experience in the field installing Audio Visual hardware on large scale projects
• Must be able to read and understand plans to ensure everything is done correctly
• Must be agile, and exhibit a strong sense of urgency
• Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
• The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
• Good organization and time management skills with proven ability to manage multiple priorities
• Good written and verbal communication skills
• Must have critical thinking and problem solving ability
• Be flexible and adaptable to change and hours of work, to meet the needs of the customer

TECHNICAL SKILLS:

• Installation of Audio Visual hardware to a high standard
• Worked on large scale GC led projects
• Configuration of typical Audio-Visual hardware (Crestron, Biamp, QSC, Extron, Cisco, Poly (HP), Logitech, Zoom, Neat, Shure etc.)
• AVIXA CTS Certification is desired, with plans to complete CTS-I in the future
• OSHA 30 Certificate is highly desired
• SST Certificate is highly desired (New York Region)

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.