At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description Drives Territory Experience (TX) transformation for Mobile by converting customer insights into clear actions, ensuring disciplined execution, and building strong engagement across territories to deliver consistent, high-quality customer experience.Role Summary
Drive Territory Experience (TX) transformation for Mobile by turning customer insights into focused actions, ensuring strong execution, and building engagement across territories to deliver consistent, high-quality experience.
Key Responsibilities
1) Territory Experience Measurement
- Define and track TX metrics (e.g., NPS, network, service KPIs) at territory level
- Generate actionable insights from customer, network, and business data
2) Territory Experience Action Planning
- Translate insights into clear, prioritized territory action plans
- Align cross-functional teams on key interventions and targets
3) Territory Experience Execution
- Drive disciplined execution and track progress of TX initiatives
- Remove blockers and ensure accountability on actions
4) Territory Experience Engagement
- Build and mobilize a community of TX champions
- Lead cadences and enable teams with tools and best practices
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Skills Required
- Define and track TX metrics (e.g., NPS, network, service KPIs) at territory level
- Generate actionable insights from customer, network, and business data
- Translate insights into clear, prioritized territory action plans
- Align cross-functional teams on interventions and targets
- Drive disciplined execution, track progress, and remove blockers to ensure accountability
- Build and mobilize a community of TX champions and lead cadences, tools, and best practices
What We Do
Globe Telecom Inc is a leading Philippine digital solutions platform primarily focused on telecommunications. The company provides a comprehensive suite of products and services, including mobile, home broadband, corporate data, and fixed-line voice. In addition to connectivity, Globe focuses on venture capital, venture building, shared services, and digital marketing solutions to empower Filipinos with reliable communication and digital tools.
