What You'll Do
- Own the P&L of the stores within scope, conducting profitability analysis to continuously improve performance.
- Monitor and optimize retail performance through clear KPIs and structured performance review cycles.
- Propose commercial initiatives to enhance sales.
- Lead regional harmonization of best practices in retail operations.
- Take accountability for performance and coordinate with outsourcing agencies and the Recruitment function to ensure staffing needs are met.
- Shape and manage high-performing teams across your region, including recruitment, coaching, evaluation, and people development.
- Ensure consistent product and operational training is delivered across all stores within your scope.
- Identify training needs and coordinate with the central team to set up workshops and development plans.
- Ensure a consistent and high-quality customer experience across all touchpoints, driving customer satisfaction.
Who We're Looking For
- Proven experience in a regional or multi-store retail management role, with direct responsibility for store operations and performance
- Strong hands-on background in operational retail management, including store supervision, training, and compliance
- Strong coaching skills with the ability to take tough decisions and deliver direct feedback
- High level of autonomy, ownership, and accountability in a fast-paced retail environment
- Fluent in both German and English
- Willingness and ability to travel frequently (approximately 50%) to visit stores across the region, while still reporting to our Frankfurt office
What We Offer
- Pet-friendly office environment
- Discounts on our products
- Health insurance, including dental
- 24 vacation days
- A multicultural and international work environment
- Company events that are actually enjoyable and build meaningful connections
- Ownership, trust, and support from day one to grow your career
What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
