Regional Service Specialist

Description
The Role:
The Regional Service Specialist serves as the primary service operations lead between Regional CCA leadership, Brand SMEs, CCA Service Operations, and key internal work groups. This role is accountable for driving service performance, customer experience (NPS), Field Action execution, technician growth and readiness, and MobileService+ performance, while continuing to champion EV and ICE service readiness and overall dealership fixed operations excellence.
The Regional Service Specialist will assume regional responsibility and is expected to relocate and be central to their region, operating in a remote capacity.
What You'll Do (Responsibilities)

• Primary lead between Regional CCA leadership staff, Brand SMEs, CCA Service Operations and internal work groups.
• Serve as the SME for the Regional CCA Field Team on a variety of service operations matters including:
  • Emerging EV technologies (i.e. bi-directional charging) and industry trends.
  • Global dealer network with tools and equipment.
  • Monitor # of Vehicles Delivered with an Open Safety or Non-Compliance Recall, Recall Completion and PDI Debit Reduction.
  • Focus point for regional Thermal Runaway Propagation (TRP) alerts.
  • Implement strategies to support GM and brand specific programs related to servicing EVs (e.g. battery reman processes and logistics, CCS to NCS charger transition).
  • Champions ad-hoc service operations projects as determined by leadership.
  • Support the global dealer network in tools, equipment, and service readiness.
  • Improve Technician Growth by accelerating training completion (STS improvement), strengthening compliance, and building a sustainable pipeline with dealers
  • Lead MobileService+ execution in the region: enable adoption, remove operational blockers, and ensure quality/consistency of service.

• Responsible for communication of regional performance on service operations metrics.
• Implements effective countermeasures to overcome regional headwinds impacting role's KPI's.
• KPI Accountability: NPS, Field Action execution, Technician Growth, EV Readiness per Division, STS Training, MobileService+

Your Skills & Abilities (Required Qualifications)

• Bachelor's Degree or Equivalent Experience.
• 3+ years of experience guiding and improving dealership fixed operations.
• Proficient automotive technical knowledge and business acumen including service operations and customer experience.
• Proficient knowledge of Dealership Service & Parts Operations.
• Effective communication skills, public presentation/storytelling (both development and delivery of presentations).
• Work autonomously by through effective time management and prioritization.
• End to end process management and project management.

Competencies

• Successfully builds and maintains strong internal/external relationships.
• Successfully Drives for Results & Drives Change Management.
• Project management.
• Effective With Timely Problem Solving.
• Proficient in strategic planning, learning agility and engaging remote teams.
• Consistently Demonstrates Innovation and Creativity.
• Consistently Demonstrates Initiative & Adaptability.

#LI-JT2
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager.
The selected candidate will be required to travel at least 50% or more on a frequent basis.
This job may be eligible for relocation benefits.
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.