Summary

As a Regional Service Manager, you will play a pivotal role in overseeing the delivery of outstanding service and support to AutoStore Partners within a designated region. This position requires a dynamic leader with a strong background in service management, a passion for customer satisfaction, and the ability to drive operational excellence across multiple service teams.

Responsibilities

• Responsible and Accountable for all Service and Support Operations within the defined region
• Own and regularly review the strategy for the region
• Responsible for assisting other regions as part of a Global Department
• Ensure Regional and Global KPI’s are tracked and achieved
• Lead and Mentor team members within the region
• Attend periodic Partner Service Review Meetings
• Responsible for ensuring the region is equipped with tools and skills to service Partners effectively and in line with the departmental strategy
• Responsible for continuous improvement of People, Processes and Technology
• Oversee recruitment and onboarding for new hires within the region
• Ensure regular 1-1 meetings with direct reports
• Host regular regional team meetings
• Manage regional escalation and ensure relevant AutoStore stakeholders are kept updated
• Establish and maintain a trusted relationship with senior and key stakeholders internally and externally
• Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department
• Own training delivery in the region in line with The AutoStore Academy
• Accountable for expense control and warranty approval within the region

Skills

• Strong Team Management and Leadership
• Customer and Partner Centric Approach
• Analytical approach and attention to detail
• Understanding of core AutoStore Technology and Products
• Continuous improvement mindset
• Results driven
• Excellent communication skills both verbal and written
• Ability to work under pressure and to deadlines
• Proactive and Preventative approach
• Able to travel to AutoStore or Partner/Customer locations as necessary

Qualifications

• +6 years’ experience in the Support Leadership Role
• Must be able to relocate or commute to the Salem, NH area

• Able to demonstrate best practice thinking and expertise
• ITILv4 or familiarity with similar process methodologies
• Ideally College or University Educated in a relevant field
• Knowledge of Analytical Tools for KPI Tracking
• Knowledge of Case Tracking Tools

What we offer!

• Competitive benefits including employer paid healthcare options!
• Flexible time off – we want to give you the time back for a proper work life balance
• HAS contributions
• Excellent 401K matching!

Recruitment Agencies

• AutoStore does not accept agency resumes. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.