Regional Service Administrator

Company Description:
CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork, and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
CaptiveAire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.

Summary:
This position will provide administrative support to allow our field technicians to focus on their high volume of service calls. The individual will be responsible for administrative support, scheduling, and preventative maintenance services (sales) for a growing service department.  This is an in-office position, not remote.

Job Description:

• Administrative Duties
  • High volume phone calls and emails
  • Updating service team calendars
  • Form completion/submission such as tax exemption forms, vendor packets, and insurance requests
  • Parts requests
  • Meter calibration tracking
• Scheduling
  • Intake and scheduling of service requests from customers
  • Coordinate scheduling changes and enter notes of local service teams
• Preventative Maintenance Service Sales
  • Contact customers on behalf of service regions
  • Work with local service team on PM quotes
  • Agreement tracking and renewals

Personal Requirements:

• Excellent data entry and organizational skills
• Very close attention to detail and accuracy
• Strong Written and verbal communication skills
• Able to work with minimal supervision

Knowledge and Skills Requirements:

• High school diploma, 2- or 4- year degree preferred
• 2-5 years' experience in customer service or administrative focused role; HVAC industry is preferred but not required
• Experience with MS Office, proficiency in Excel

Benefits:

• Paid holidays
• Paid time off (PTO) based upon tenure
• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• 401k with employer match
• Flexible spending account (FSA)
• Tenure awards

Salary: Base salary (above average), plus monthly bonus based upon productivity and profits.

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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